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• Webinar The New Operating Model Is Upon Us

  Thursday, March 4, 2021, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Charles Betz

  In an increasingly volatile world, digitally transforming organizations are aggressively scaling their agile and DevOps capabilities. Numerous lessons are emerging at the leading edge: the trend...

• Report Forrester Infographic: Enable The Next-Generation Workforce With The Right Technologies

  Forrester's Visual Guide To Generational Technology Preferences

  February 26, 2021 | Andrew Hewitt

  Businesses preparing for the future of work must understand the changing technology preferences among four workforce generations. Each generation comes with its unique needs to ensure an optimal...

• Report The Forrester Guide To Equipping The Next-Gen Workforce

  Don't Let Age Define Your Workforce Enablement Strategy

  February 26, 2021 | Andrew Hewitt

  In this demographic overview, we analyze the four generations in the workplace: Generation Z, Millennials, Generation X, and Baby Boomers. As Gen Z and Millennials increasingly represent a larger...

• Report Master Automation And Software To Transform Your Infrastructure

  Executive Overview: The Infrastructure Transformation Playbook

  February 26, 2021 | Glenn O'Donnell

  Infrastructure is the foundation of every digital experience, and this places the broader charter of service design on the infrastructure and operations (I&O) team. I&O leaders must own the design...

• Report Forrester Infographic: Industrial Firms Must Embrace Environmental Sustainability

  Industrial Sector Firms Face Mounting Pressure To Drive Sustainability

  February 24, 2021 | Michele Pelino, Salvatore Schiano

  Industrial firms are addressing a range of environmental sustainability strategies and initiatives. These organizations span many vertical markets, including manufacturing, pharmaceuticals,...

• Report The Forrester Guide To Incident And Crisis Management

  The New Incident Management Embraces Resilience Engineering And Collaborative Platforms

  February 24, 2021 | Charles Betz, Rich Lane

  Digital services are ever more critical to human well-being. Customers, as well as other stakeholders, are increasing the pressure on providers to respond quickly and effectively to operational...

• Report Measure What Matters In Modern Technology Operations

  Performance Management: The Modern Technology Operations Playbook

  February 23, 2021 | Rich Lane

  Many infrastructure and operations (I&O) leaders and their teams struggle with how to measure the performance of the services they deliver in a business context. Use this report to: 1) pinpoint the...

• Report Research Overview: 5G Technology, Products, And Services

  A Guide To Help Tech Organizations Optimize The Use Of 5G In The Business

  February 22, 2021 | Andre Kindness, Michele Pelino

  3G and 4G services gave birth to the mobile mindset; 5G will change the way businesses engage their customers and operate. A cornucopia of new 5G technology features will challenge professionals on...

• Report Adoption Profile: Containers In Europe, Q1 2021

  Traverse The Container Terrain To Conquer Application Modernization

  February 11, 2021 | Lauren Nelson, Paul Miller

  Software containers continue to improve European enterprise infrastructure efficiency, software development, and cloud-native project and strategic functionality — especially amid the global...

• Report Scoring Our 2020 Cloud Predictions

  COVID-19 Delayed Almost All Our Predictions

  February 10, 2021 | Tracy Woo

  Every year, Forrester predicts what lies ahead for cloud in the year to come. But have these predictions proven true over the past year for infrastructure and operations (I&O) professionals? This...

• Report Automation Drives The I&O Industrial Revolution

  Vision: The Infrastructure Transformation Playbook

  February 9, 2021 | Glenn O'Donnell

  A digital business needs technology that adapts and scales quickly, reliably, and economically. As infrastructure and operations (I&O) professionals transform their infrastructure to meet this...

• Report Research Overview: Cloud Technology And Services

  Tools And Technology: The Cloud Computing Playbook

  January 22, 2021 | Lauren Nelson, Bill Martorelli, Tracy Woo

  Cloud offers technology leaders a fundamentally new approach to how the organization builds, deploys, and manages software and infrastructure. To help their organizations succeed, infrastructure...

• Report The New Economics Of On-Premises Infrastructure

  Business Case: The Infrastructure Transformation Playbook

  January 22, 2021 | Naveen Chhabra, Brent Ellis

  While public cloud storage isn't a panacea due to concerns about privacy, security, governance, availability, and unpredictable costs, its operating expenditure (opex) cost model is attractive....

• Report Data Center And Colocation Market Trends, 2021

  January 20, 2021 | Abhijit Sunil

  The colocation and data center industry has been undergoing rapid shifts in both the vendor landscape and the ways that customers consume services. This report identifies five major themes we'll...

• Report Identify And Estimate The Costs Of Downtime On Your Business

  Don't Rely On Industry Averages -- Determine Your Own

  January 13, 2021 | Naveen Chhabra

  Resilient tech infrastructure is critical for business success, and downtimes cost dearly. Infrastructure and operations (I&O) pros leading their firms’ IT disaster recovery (DR) program must...

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  Webinar IoT Predictions 2021

  January 7, 2021 | Paul Miller, Michele Pelino

  Enterprises and consumers continue to drive demand for new internet of things (IoT) solutions and services across verticals and geographies. Join us to hear Forrester IoT analysts reflect on 2020...

• Report Deliver Better IT Assurance With Modern Technology Operations

  Executive Overview: The Modern Technology Operations Playbook

  January 6, 2021 | Rich Lane, Charles Betz, Will McKeon-White

  By adapting processes, technologies, organizational structures, and governance, infrastructure and operations (I&O) pros can harness modern technology operations (MTO) practices to better address...

• Report Overcome Change Management Paralysis

  The Basics Still Apply, But You Don't Need A CAB

  December 24, 2020 | Charles Betz

  Infrastructure and operations (I&O) professionals are questioning the relationship between traditional change management and new practices such as agile and DevOps. The change management process...

• Report Understanding The Cloud Service Provider Landscape

  Landscape: The Cloud Computing Playbook

  December 23, 2020 | Bill Martorelli, Liz Herbert

  With cloud computing services now central to modern technology strategy, the challenge for infrastructure and operations (I&O) professionals is to focus on selecting the right partners and planning...

• Report The Forrester Tech Tide™: Cloud Governance And Enablement Technologies, Q4 2020

  Fourteen Technologies That Underpin Cloud Governance And Enablement

  December 15, 2020 | Tracy Woo, Andras Cser

  Cloud governance is critical to firms' ability to drive growth, accelerate innovation, and provide flexibility at scale. To accelerate their performance in cloud, companies are evaluating and...

• Report IoT Transforms Supply Chain Management

  Assess Opportunities To Enhance Your Supply Chain Processes Using IoT Solutions

  December 11, 2020 | Michele Pelino, Paul Miller

  Across verticals, enterprises use a variety of internet-of-things (IoT)-enabled processes to transform their end-to-end supply chain operations. This report identifies areas where IoT solutions...

• Report Reshape Your Application Support For Digital Operations

  Application Maintenance Is Everyone's Problem

  December 10, 2020 | Charles Betz

  Digital transformation and DevOps are challenging the traditional application support (AS) function within the infrastructure and operations (I&O) organization. In this report, we give I&O leaders...

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  Webinar Digital Experience Is Part Of Your Job

  December 10, 2020 | Rich Lane

  Digital experience monitoring (DEM) is key to understanding how digital users are interacting with your services. Business users own the digital experience (DX) strategy, but they're beholden to...

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  Webinar Edge Computing Predictions 2021

  December 9, 2020 | Abhijit Sunil

  Edge is among the most important and disruptive technology trends going into 2021. And it will influence — or be influenced by — trends in 5G, data consumption, internet of things...

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  Webinar Cloud Computing Predictions 2021

  December 8, 2020 | Dave Bartoletti, Jeffrey Hammond

  As 2020 comes to a close, it is once again time to talk predictions for the upcoming year. This past year, the global pandemic reinforced the tremendous value and necessity of cloud computing...