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• Report Research Overview: 5G Technology, Products, And Services

  A Guide To Help Tech Organizations Optimize The Use Of 5G In The Business

  February 22, 2021 | Andre Kindness, Michele Pelino

  3G and 4G services gave birth to the mobile mindset; 5G will change the way businesses engage their customers and operate. A cornucopia of new 5G technology features will challenge professionals on...

• Report Vendors Battle For The Heart Of The Contact Center

  Landscape: The Contact Centers For Customer Service Playbook

  February 19, 2021 | Art Schoeller, Kate Leggett, Ian Jacobs

  The heart of the contact center comprises a set of complex, unintegrated technologies that firms must leverage to deliver quality service. But application development and delivery (AD&D) pros...

• Report The Forrester Tech Tide™: Contact Center Technologies For Customer Service, Q1 2021

  Twenty Technologies Underpin Customer Service

  January 19, 2021 | Kate Leggett, Ian Jacobs, Art Schoeller

  Customer service is increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in customer service, companies are evaluating and adopting a...

• Report Q&A: Decoding China's New Infrastructure Initiative

  China Aims To Accelerate Its Own Digital Transformation

  January 12, 2021 | Danny Mu

  At the 2020 National People's Congress, China's central government emphasized the importance of "New Infrastructure" as a key driver of economic growth and global technology leadership. What is New...

• Report Evolve Your IAM Strategy For Your Digital Business

  Executive Overview: The Identity And Access Management Playbook

  December 4, 2020 | Merritt Maxim, Andras Cser

  New business models have extended the identity boundaries of today's digital businesses: Security and risk (S&R) pros must manage identities and access across populations (employees, partners, and...

• Report How 5G And Edge Computing Advance IoT Value

  This Dynamic Duo Dramatically Expands IoT Insights And Speed

  July 31, 2020 | Michele Pelino, James Staten

  5G networks promise exponential bandwidth and ultra-low latency to edge computing solutions that empower near-real-time insights gained from business systems built on internet of things (IoT)...

• Report The Forrester Wave™: Open, Programmable Switches For A Businesswide SDN, Q3 2020

  The 12 Providers That Matter Most And How They Stack Up

  July 28, 2020 | Andre Kindness

  In our 32-criterion evaluation of open, programmable switching solutions, we identified the 12 most significant ones — Arista Networks, Cisco IOS-XE, Cisco NX-OS, Dell EMC, Extreme Networks, H3C,...

• Report Evaluate SDWAN Services Based On Branch Office Goals, Not Hardware Data Sheets

  Fourteen Criteria To Use For Your Next SDWAN Services RFP

  July 16, 2020 | Andre Kindness

  With wide-area network (WAN) architecture transitioning from a hub-and-spoke design to a businesswide WAN fabric, infrastructure and operations (I&O) leaders have started to leverage, or have plans...

• Report Sell Your Zero Trust Strategy Internally

  Gain Advocacy, Support, And Budget For Your Security Vision

  June 23, 2020 | Jinan Budge, Chase Cunningham

  Security and risk (S&R) professionals often struggle to obtain buy-in or support from the many stakeholders who will be affected by Zero Trust (ZT) implementations. This report shows S&R leaders...

• Report Now Tech: Virtual Network Infrastructure Switching Fabric, Q2 2020

  Forrester's Overview Of 14 VNI Switching Fabric Providers

  April 22, 2020 | Andre Kindness

  Business and technology leaders can use virtual networking infrastructure (VNI) switching fabric to connect business resources, enhance customer interactions, and deliver new services and products....

• Report Research Overview: Enterprise Networking Technology For 2020

  A Guide To Building Your Next-Generation Network Using The Five Tenets Of Virtual Network Infrastructure

  April 22, 2020 | Andre Kindness

  I&O professionals need to acknowledge and adopt two concepts. First, they must create the network as a businesswide system built on good design principles — not disparate, isolated concepts — that...

• Report IoT Connectivity: Align The Wide Array Of Options With Your Requirements

  An Overview Of The Low-Power Wireless Technology Choices Augmenting Today's Networks

  February 26, 2020 | Andre Kindness, Michele Pelino

  Network-connected sensors and actuators improve business operations and transform products. But internet-of-things (IoT) requirements stretch traditional enterprise wireless technologies past their...

• Report Research Overview: Infrastructure Technology For 2020

  Landscape: The Infrastructure Transformation Playbook

  February 14, 2020 | Glenn O'Donnell, Lauren Nelson

  Technology infrastructure at the heart of your business is changing dramatically. The new cornucopia of technology options poses an intensified challenge for infrastructure and operations (I&O)...

• Report Jump-Start Your Network Automation

  Four Random Automation Characteristics Fuel Networking Automation Adoption

  February 6, 2020 | Andre Kindness, Chris Gardner

  C-level professionals have accelerated their investments in automation to achieve greater business competitiveness. Inside infrastructure and operations (I&O) teams, automation has taken hold, from...

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  Webinar 5G Part Three: IoT, Edge Computing, And Network

  January 30, 2020 | Abhijit Sunil, Andre Kindness, Dan Bieler

  5G will heavily influence and be influenced by the advent of the internet of things (IoT), edge computing, and various networking technology advances. This webinar looks at what these trends are...

• Report China Tech Market Outlook, 2020 To 2021

  2020 Will Be A Year Of Adaptation For China's Decision Makers

  January 14, 2020 | Charlie Dai

  Technology spending in China will reach US$174 billion in 2020 as the Chinese government and enterprises leverage digital technologies to further drive transformation and improve adaptability in a...

• Report Scoring Our 2019 Cloud Predictions

  We Were Spot-On For Three And Early On Two

  January 10, 2020 | Dave Bartoletti, Lauren Nelson

  Every year, Forrester predicts what lies ahead for cloud in the year to come. But have these predictions proven true over the past year for infrastructure and operations (I&O) professionals? This...

• Report SDWAN — More Than Just Cutting WAN Costs

  Definition, Benefits, And The Market Landscape For SDWAN

  December 2, 2019 | Andre Kindness, Abhijit Sunil

  A software-defined WAN (SDWAN) approach has pivoted past the technology inflection point and moved beyond PowerPoint slide decks touting lower WAN costs. It's become a key element in supporting the...

• Report Predictions 2020: Edge Computing

  New Form Factors, Partnership Strategies, And The Promise Of 5G Will Converge To Catapult Edge Toward Mainstream

  November 4, 2019 | Abhijit Sunil, Dan Bieler, Naveen Chhabra

  Edge computing has been among the most important trends associated with cloud computing and has enabled a multitude of use cases, beyond IoT and embedded systems, for infrastructure and operations...

• Report Predictions 2020: Cloud Computing

  New Hyperscale Alliances, Cloud-Native Innovations, And Security Demands Will Reshape The Cloud Battleground — Again

  November 4, 2019 | Dave Bartoletti, Lauren Nelson, Abhijit Sunil

  More than any other force, cloud computing has reshaped the business technology landscape. In 2020, cloud application, platform, infrastructure, and management vendors will battle fiercely for...

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  Webinar Innovate At The Edge

  How Edge Computing Dramatically Empowers CX, EX, And Business Value Enhancements

  October 31, 2019 | Brian Hopkins, James Staten

  In this webinar, CIO analysts James Staten and Brian Hopkins help clients better understand what edge computing is; how it extends investments in the internet of things (IoT), cloud computing, and...

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  Webinar 5G Part Two: Timelines And Current Landscape

  October 24, 2019 | Dan Bieler, Michele Pelino, Andre Kindness

  5G is more than a normal technology rollout project and will not arrive in one big bang. Rather, 5G will be introduced gradually — with the various involved players, such as the...

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  Webinar 5G Part One: Hype, Opportunities, And Challenges

  September 30, 2019 | Abhijit Sunil, Dan Bieler, Michele Pelino

  5G promises to usher in not just new use cases in every industry but also new business models. Many proposed use cases, such as those enabled by augmented/virtual reality and massive internet of...

• Report Machine Learning Powers The Industrial Internet Of Things

  Insights From IoT Software Platforms Create New Service-Based Experiences To Delight Customers And Drive Growth

  September 10, 2019 | Paul Miller, Michele Pelino

  The internet of things (IoT) plays a pivotal role in transforming the industrial sector. Connecting machines to record their usage patterns is often the first step, and it can deliver tangible...

• Report The Forrester New Wave™: Wireless Solutions, Q3 2019

  The Eight Solutions That Matter Most And How They Stack Up

  August 15, 2019 | Andre Kindness

  In Forrester's evaluation of the emerging market for wireless solutions, we identified the eight most significant in the category — Aerohive, Aruba, Cambium Networks, Cisco Aironet, Cisco Meraki,...