Search Results

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  Charts & Figures The COVID-19 Outbreak Affects Customer And Employee Experience

  Virtual Journey Mapping For Effective Remote Collaboration In Times Of Crisis And Recovery

  August 7, 2020 | Joana de Quintanilha

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  Charts & Figures Delta Dental Uses Journey Mapping Software To Facilitate Virtual Sessions And Keep Momentum Going

  Virtual Journey Mapping For Effective Remote Collaboration In Times Of Crisis And Recovery

  August 7, 2020 | Joana de Quintanilha

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  Charts & Figures A MURAL Board Set Up For A Future-State Workshop By Andrew Reise

  Virtual Journey Mapping For Effective Remote Collaboration In Times Of Crisis And Recovery

  August 7, 2020 | Joana de Quintanilha

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  Charts & Figures Lessons Learned From Virtual Journey Mapping: A Checklist

  Virtual Journey Mapping For Effective Remote Collaboration In Times Of Crisis And Recovery

  August 7, 2020 | Joana de Quintanilha

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  Charts & Figures Forrester Wave™: Journey Orchestration Platforms Scorecard, Q2 2020

  The Forrester Wave™: Journey Orchestration Platforms, Q2 2020

  June 15, 2020 | Joana de Quintanilha

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  Charts & Figures Forrester Wave™: Journey Orchestration Platforms, Q2 2020

  The Forrester Wave™: Journey Orchestration Platforms, Q2 2020

  June 15, 2020 | Joana de Quintanilha

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  Charts & Figures Evaluated Vendors And Product Information

  The Forrester Wave™: Journey Orchestration Platforms, Q2 2020

  June 15, 2020 | Joana de Quintanilha

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  Charts & Figures Evaluated Vendors And Product Information

  The Forrester Wave™: Journey Mapping Platforms, Q2 2020

  June 15, 2020 | Joana de Quintanilha

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  Charts & Figures Forrester Wave™: Journey Mapping Platforms Scorecard, Q2 2020

  The Forrester Wave™: Journey Mapping Platforms, Q2 2020

  June 15, 2020 | Joana de Quintanilha

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  Charts & Figures Forrester Wave™: Journey Mapping Platforms, Q2 2020

  The Forrester Wave™: Journey Mapping Platforms, Q2 2020

  June 15, 2020 | Joana de Quintanilha

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  Charts & Figures The Six Operational Levers To Pull For Journey Centricity

  Journey Centricity: Learn From The Leaders

  June 1, 2020 | Joana de Quintanilha

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  Charts & Figures To Get Started, Assess How Critical And Difficult Journey Centricity Will Be For Your Firm

  Journey Centricity: Learn From The Leaders

  June 1, 2020 | Joana de Quintanilha

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  Charts & Figures The Six Journey-Centricity Pitfalls And How To Overcome Them

  Journey Centricity: Learn From The Leaders

  June 1, 2020 | Joana de Quintanilha

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  Charts & Figures Journey Orchestration Vendor Usermind Has Identified Three Structures Based On Different Goals

  Journey Centricity: Learn From The Leaders

  June 1, 2020 | Joana de Quintanilha

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  Charts & Figures Common Imbalances At Firms That Overemphasize Some Levers Compared To Other Levers

  Journey Centricity: Learn From The Leaders

  June 1, 2020 | Joana de Quintanilha

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  Charts & Figures The Top 10% Of Brands In Forrester's UK CX Index, 2019

  The UK Customer Experience Index, 2019

  November 13, 2019 | Joana de Quintanilha

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  Charts & Figures Without Real Leaders Or Lapsers, Only Three Types Of Brands Remain

  The UK Customer Experience Index, 2019

  November 13, 2019 | Joana de Quintanilha

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  Charts & Figures The Distribution Of Scores In Forrester's UK CX Index, 2018 And 2019

  The UK Customer Experience Index, 2019

  November 13, 2019 | Joana de Quintanilha

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  Charts & Figures Forrester's UK CX Index, 2019: Rankings Of Retailers (Digital)

  The UK Customer Experience Index, 2019

  November 13, 2019 | Joana de Quintanilha

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  Charts & Figures The Distribution Of Industry Scores In Forrester's UK CX Index, 2019

  The UK Customer Experience Index, 2019

  November 13, 2019 | Joana de Quintanilha

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  Charts & Figures Forrester's UK CX Index, 2019: Rankings Of Retailers (Multichannel)

  The UK Customer Experience Index, 2019

  November 13, 2019 | Joana de Quintanilha

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  Charts & Figures Positive And Negative Emotions Drive A Customer's Experience

  The UK Customer Experience Index, 2019

  November 13, 2019 | Joana de Quintanilha

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  Charts & Figures Forrester's CX Index Measures Drivers Of CX Success Across Six Categories

  The UK Customer Experience Index, 2019

  November 13, 2019 | Joana de Quintanilha

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  Charts & Figures The Highest-Scoring Brands By Industry In Forrester's UK CX Index, 2018 And 2019

  The UK Customer Experience Index, 2019

  November 13, 2019 | Joana de Quintanilha

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  Charts & Figures Forrester's UK CX Index, 2019: Rankings Of Wireless Service Providers

  The UK Customer Experience Index, 2019

  November 13, 2019 | Joana de Quintanilha