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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Case Study: Haier Builds An Adaptive Enterprise
How A Global Manufacturer Delivers Future-Focused Customer Obsession
Customer-obsessed firms are winning today — but applying the methods that put them in this position doesn't assure their future success. To increase their chances of success, firms must embrace an...
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Report Case Study: Singapore Airlines Lands Operational Excellence With Systems Of Insight
A Leading Airline Pragmatically Combined Data And Analytics For Real-Time Intelligent Airline Operations
Despite extensive computerization, airline operations command centers still deal with siloed data and manual processes that create latency, resulting in a poor customer experience (CX) and...