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Report Use Tech-Driven Innovation For Big Gains In Government CX
Poor government customer experience (CX) is hurting mission performance. Government CIOs have the power to turn things around by disrupting their own organizations using technology and customer...
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Report The US Federal Customer Experience Index, 2019
How US Federal Government Agencies Drive Mission Performance With The Quality Of Their Experience
November 7, 2019 | Rick Parrish, Laura Garvin TrammThe White House requires federal agencies to provide customer experiences that are comparable to those of leading private sector organizations. In this report, we measure agencies' progress toward...
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