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  Webinar Best Practices For Tech Transformation In Government

  November 19, 2020 | Dan Bieler, Jennifer Belissent, PhD, Sam Higgins

  Governments around the world want to serve customers better, operate more efficiently, and drive economic growth. To achieve these goals, governments must transform the ways they buy, build,...

• Report The US Federal Customer Experience Index, 2019

  How US Federal Government Agencies Drive Mission Performance With The Quality Of Their Experience

  November 7, 2019 | Rick Parrish, Laura Garvin Tramm

  The White House requires federal agencies to provide customer experiences that are comparable to those of leading private sector organizations. In this report, we measure agencies' progress toward...

• Report Best Practices: Government Cloud Usage

  Tackling Contracts, Culture, And Regulation

  November 4, 2019 | Lauren Nelson, Rick Parrish

  There's no such thing as a one-size-fits-all cloud strategy. Government opportunities and constraints differ from those of the private sector in many ways. To identify the top pathways for cloud...