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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Twenty-Five Ways Governments Innovated To Support Their Customers During The Pandemic
Public-Sector Organizations Cook Up New Ways To Work With And Support Individuals And Businesses
Experience improvement should happen all the time — even more so when a pandemic makes business as usual impossible. Across the globe, governments at all levels are rethinking how they can support...
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Report Use Tech-Driven Innovation For Big Gains In Government CX
Poor government customer experience (CX) is hurting mission performance. Government CIOs have the power to turn things around by disrupting their own organizations using technology and customer...
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