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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Implement Effective Customer Service Metrics
Benchmarks: The Contact Centers For Customer Service Playbook
Customer service leaders can easily become distracted by the sheer volume of metrics available for tracking operational activities and may fail to deliver on key business goals. To keep customer...
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Report The Forrester New Wave™: Digital-First Customer Service Solutions, Q2 2020
The 13 Providers That Matter Most And How They Stack Up
April 13, 2020 | Kate LeggettIn Forrester's evaluation of the emerging market for digital-first customer service, we identified the 13 most significant providers — [24]7.ai, Astute, Comm100, Conversocial, eGain, Glia,...
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