Search Results

• Report Forrester Infographic: Conversational AI Raised Efficacy But Not CX During The Pandemic In Asia

  January 20, 2021 | Vasupradha Srinivasan

  Most organizations see value in service automation, especially when managing a crisis. Many have also made significant investments in service automation as a way to improve efficiency and customer...

• Report China Tech Market Outlook, 2021 To 2022

  China Is Building Technology Engines To Accelerate Out Of The Crisis In 2021

  January 14, 2021 | Charlie Dai

  The Chinese government has revised its national strategy in the face of the global pandemic and economic crisis. To accelerate this process, more organizations will implement future-fit...

• Report Q&A: Decoding China's New Infrastructure Initiative

  China Aims To Accelerate Its Own Digital Transformation

  January 12, 2021 | Danny Mu

  At the 2020 National People's Congress, China's central government emphasized the importance of "New Infrastructure" as a key driver of economic growth and global technology leadership. What is New...

• Report The State Of Digital Transformation In Japan

  Firms Are Accelerating Their Transformation With The Help Of Service Providers

  December 23, 2020 | Achim Granzen, Frederic Giron

  The "2025 digital cliff" is rapidly approaching, and some Japanese firms are accelerating their digital transformation efforts companywide. These firms harness digital assets and ecosystems to...

• Report The State Of Digital Transformation In Indonesia

  Indonesian Firms Are Catching Up With The Help Of Service Providers

  December 21, 2020 | Achim Granzen, Sam Higgins

  Few Indonesian firms have started on their digital transformation journey. But those that have experienced early successes are accelerating their transformation to improve customer experience and...

• Report The State Of Cloud In Japan

  Japanese Firms Need Help Refining Their Cloud Migration Plans

  December 17, 2020 | Achim Granzen, Frederic Giron

  Japan is a rapidly maturing market for cloud computing. Software-as-a-service (SaaS) has been successful over the past few years, and now more Japanese firms are considering cloud for their IT...

• Report Case Study: Singapore's Journey To Deploying Responsible AI

  Singapore's Model AI Governance Framework Guides Organizations Toward Responsible Use Of AI

  December 16, 2020 | Achim Granzen

  On the heels of personal data protection acts, leading governments like Singapore's are now turning their attention to how data is being used to generate insights and automate processes with AI....

• Report Now Tech: Predictive Analytics And Machine Learning In China, Q3 2020

  Forrester's Overview Of 35 PAML Providers

  July 24, 2020 | Danny Mu, Charlie Dai

  You can use predictive analytics and machine learning (PAML) solutions in China to automate machine learning model development, free data scientists from tedious tasks, and ensure model...

• Report The Chinese RPA Market Is Coming of Age

  Key Trends In Robotic Process Automation In China

  July 16, 2020 | Guannan Lu

  Robotic process automation (RPA) adoption by firms in China has gained significant momentum over the past 18 months. Product and service offerings are maturing, and the increasingly diverse market...

• Report Australia Tech Market Outlook, 2020 To 2021

  The COVID-19 Recession Will Wipe Out Already Slowing Growth

  June 22, 2020 | Sam Higgins, Andrew Bartels

  In mid-2019, CIOs prepared budgets and tech vendors set marketing plans for the future — but the COVID-19 pandemic has changed everything. Forecasting has become increasingly difficult, but...

• Report Now Tech: Public Cloud Development Platforms In China, Q2 2020

  Forrester's Overview Of 28 Public Cloud Development Platform Providers In China

  June 18, 2020 | Charlie Dai, Danny Mu

  You can use public cloud development platforms to build the technology foundations of an adaptive enterprise and simplify digital operations, modernize business applications, and facilitate...

• Report Case Study: Haier Builds An Adaptive Enterprise

  How A Global Manufacturer Delivers Future-Focused Customer Obsession

  June 12, 2020 | Guannan Lu, Danny Mu, Frederic Giron

  Customer-obsessed firms are winning today — but applying the methods that put them in this position doesn't assure their future success. To increase their chances of success, firms must embrace an...

• Report India Tech Market Outlook, 2020 To 2021

  COVID-19 Has All But Killed India's Tech Spending Growth

  May 28, 2020 | Ashutosh Sharma

  India's economy was poised for a great recovery in 2020, with clear signs of growth in January and February. The banking sector's woes were coming to an end, consumer spending was up, and...

• Report The Forrester Wave™: IoT Consultancies In Asia Pacific, Q2 2020

  The Eight Service Providers That Matter Most And How They Stack Up

  April 30, 2020 | Achim Granzen

  In our 23-criterion evaluation of internet-of-things (IoT) consultancies in Asia Pacific (AP), we identified the eight most significant ones — Accenture, Birlasoft, Capgemini, Deloitte, DXC...

• Report Now Tech: AI Chips In China, Q2 2020

  Forrester's Overview Of 24 AI Chip Providers In China

  April 29, 2020 | Charlie Dai, Danny Mu

  You can use AI chips to accelerate AI model training, boost model inferencing, and power AI cloud and AI systems to facilitate business transformation. But to realize these benefits, you'll first...

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  Webinar The 2020 To 2021 Tech Market Outlook At A Time Of Global Pandemic And Economic Recession

  April 22, 2020 | Andrew Bartels, Charlie Dai, Frederic Giron

  This webinar discusses Forrester’s updates to our forecasts for business and government purchases of tech goods and services in the US, Europe, Asia Pacific, and globally for 2020 and 2021,...

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  Webinar Forrester's Guide To Vendor Localization Strategy In China

  April 14, 2020 | Charlie Dai, Danny Mu, Xiaofeng Wang

  The ongoing trade war and the slowdown of the domestic Chinese economy are challenging the adoption of foreign products and services not only for Chinese firms but also for international companies...

• Report Build An Adaptive Enterprise To Survive Uncertainty

  Lessons Learned From The Impact Of The Coronavirus On China's Tech Market

  March 17, 2020 | Charlie Dai, Guannan Lu

  The massive efforts that China is undertaking to contain the spread of the COVID-19 coronavirus are having significant consequences on China's economy and organizations. Digital technologies are...

• Report Case Study: Singapore Airlines Lands Operational Excellence With Systems Of Insight

  A Leading Airline Pragmatically Combined Data And Analytics For Real-Time Intelligent Airline Operations

  March 11, 2020 | Danny Mu, Frederic Giron

  Despite extensive computerization, airline operations command centers still deal with siloed data and manual processes that create latency, resulting in a poor customer experience (CX) and...

• Report IoT Service Providers In Asia Pacific Shift Their Clients' Business Into High Gear

  Smart Industry And Smart Infrastructure Projects Garner The Most Investment

  February 24, 2020 | Achim Granzen

  Forrester's recent Now Tech overview of internet of things (IoT) consultancies in Asia Pacific (AP) provides insights into the offerings and positioning of 19 leading IoT service providers. This...

• Report Case Study: India's Income Tax Department Uses Blockchain To Simplify Tax Processes

  January 30, 2020 | Ashutosh Sharma

  Tax compliance is key to an economy, but most countries struggle with complex tax environments due to a multitude of stakeholders and labyrinthine policy evolution. To promote compliance, tax...

• Report Case Study: China Pacific Insurance Transforms Claims Management With Computer Vision

  CPIC Partnered With Baidu To Transform A Core Business Process With AI

  January 15, 2020 | Guannan Lu

  Business and technology leaders understand that powerful AI technologies like computer vision can dramatically improve both customer experiences (CX) and operational performance. China Pacific...

• Report China Tech Market Outlook, 2020 To 2021

  2020 Will Be A Year Of Adaptation For China's Decision Makers

  January 14, 2020 | Charlie Dai

  Technology spending in China will reach US$174 billion in 2020 as the Chinese government and enterprises leverage digital technologies to further drive transformation and improve adaptability in a...

• Report The Forrester New Wave™: Computer Vision Public Cloud Platforms In China, Q4 2019

  The Seven Providers That Matter Most And How They Stack Up

  November 14, 2019 | Charlie Dai, Danny Mu

  In Forrester's evaluation of the emerging market for computer vision (CV) public cloud platforms, we identified the seven most significant providers in the category — Alibaba Cloud, Baidu AI Cloud,...

• Report The Forrester Wave™: Cybersecurity Consulting Services In Asia Pacific, Q4 2019

  The 10 Providers That Matter Most And How They Stack Up

  October 30, 2019 | Jinan Budge

  In our 23-criterion evaluation of cybersecurity consulting providers in Asia Pacific (AP), we identified the 10 most significant ones — Accenture, Deloitte, EY, IBM, KPMG, NTT, PwC, Tech Mahindra,...