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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report Six Government CCOs Worldwide Share Best Practices

    Chief Customer Officers Of Government Tell Their Stories Of Balancing Mission And Vision
    February 3, 2021 | Angelina Gennis

    Government organizations benefit from chief customer officers (CCOs) who connect leaders and employees to customer data, bridge silos, and democratize customer experience (CX) best practices. This...

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