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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Find Your Burning Platform To Catalyze Customer Experience Transformation
Spark CX Urgency And Action With Relevant Messaging
September 5, 2019 | Ryan Hart, Angelina GennisCustomer experience (CX) professionals put significant effort into developing and selling experience visions and strategies in their organizations. Often, however, their efforts fail to catalyze...
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Report Case Study: The CX Transformation That Revitalized HP's Printer Business
How A New CX Implementation Process Led To Successful Product Launches And Millions In Savings
July 12, 2019 | Angelina GennisThe Hewlett-Packard split resulted in HP Inc. (HP) owning the computer and printer business during a time when the printer market was becoming increasingly commoditized with pockets of decline. A...