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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report The Forrester Wave™: Journey Mapping Platforms, Q2 2020
The Eight Providers That Matter Most And How They Stack Up
June 15, 2020 | Joana de QuintanilhaIn our 26-criterion evaluation of journey mapping providers, we identified the eight most significant ones — CustomersFirst Now, cx/omni, Decooda International, More than Metrics, MURAL, Strativity...