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The Digital Customer Experience Improvement Playbook For 2021
Improve Digital Customer Experiences
The boundary between digital and physical keeps getting blurrier, and emerging tech like virtual reality and AI-powered chatbots is going mainstream. This is raising the bar for customer experience...
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Report Predictions 2020: Customer Experience
Economics Will Drive Major CX Decisions But Not Always For The Best
Improving customer experience (CX) is a superior way for companies to grow revenue and increase profits. In 2020, CX professionals who can prove the ROI of what they do face a strong job outlook,...