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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report How To Increase Your Firm's Appetite For Customer Understanding
Lay The Groundwork For A Modern Research Practice
April 1, 2019 | Kelly PriceCustomer experience (CX) pros know that customer understanding is crucial for creating successful experiences but often lack the buy-in they need from their colleagues to do the research required....