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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Now Tech: Journey Management, Q4 2018
Forrester's Overview Of 23 Journey Management Providers
November 14, 2018 | Joana de Quintanilha, Alex CauseyYou can use journey management tools to digitize journey maps at scale, take a data-driven approach to creating a common vision for key journeys, and automate and scale journeys by orchestrating...
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Report The Forrester Wave™: Customer Journey Analytics Orchestration Platforms, Q3 2017
Kitewheel, Thunderhead, NICE, And Teradata Lead In An Emerging Field Of Vendors
September 14, 2017 | Joana de Quintanilha, Alex CauseyIn our 27-criteria evaluation of customer journey analytics orchestration platform providers, we identified the 10 most significant ones — Adobe, ClickFox, ENGAGEcx, Kitewheel, NICE, Pointillist,...
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Report The Forrester Wave™: Customer Journey Analytics Visioning Platforms, Q3 2017
NICE, Kitewheel, Thunderhead, And Teradata Lead In An Emerging Field Of Vendors
September 14, 2017 | Joana de Quintanilha, Alex CauseyIn our 27-criteria evaluation of customer journey analytics visioning platform providers, we identified the 13 most significant ones — Adobe, ClickFox, ENGAGEcx, Kitewheel, NICE, Pointillist,...