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The Employee Experience Playbook For 2021
Modern Employee Experience Practices Are Table Stakes For The Customer-Obsessed Firm
Employee experience (EX) continues to gain momentum as the evidence for its impact on business outcomes mounts. But EX is still early in its evolution as a practice, leaving EX leaders with...
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Report The Forrester Wave™: Journey Mapping Platforms, Q2 2020
The Eight Providers That Matter Most And How They Stack Up
June 15, 2020 | Joana de QuintanilhaIn our 26-criterion evaluation of journey mapping providers, we identified the eight most significant ones — CustomersFirst Now, cx/omni, Decooda International, More than Metrics, MURAL, Strativity...
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Report The Definitive Guide To Forrester's Journey Mapping Research
A Guide To Our 25 Leading Journey Mapping Reports
Forrester has written more than 50 reports for customer experience (CX) pros on customer journey maps, which are fundamental tools for understanding and improving CX. Whether you are familiarizing...