Search Results

• Report Forrester Infographic: Conversational AI Raised Efficacy But Not CX During The Pandemic In Asia

  January 20, 2021 | Vasupradha Srinivasan

  Most organizations see value in service automation, especially when managing a crisis. Many have also made significant investments in service automation as a way to improve efficiency and customer...

• Report Forrester Infographic: North American Financial Services Firms Plan To Keep Their Core Solution

  July 30, 2020 | Jost Hoppermann

  The digital transformation imperative in financial services is stronger than ever. This Forrester infographic uses Forrester's Q3 2019 Global Financial Services Architecture Survey to provide an...

• Report Forrester Infographic: Digital Process Automation At Scale

  July 14, 2020 | Rob Koplowitz

  We based this infographic on key findings from Forrester's Q1 2020 Global Digital Process Automation Survey. Application development and delivery pros, use this infographic to identify common...

• Report Forrester Infographic: European Financial Services Firms Accelerate Digital Transformation

  June 12, 2020 | Jost Hoppermann

  The digital transformation imperative in financial services is stronger than ever. This Forrester infographic uses Forrester's Q3 2019 Global Financial Services Architecture Survey to provide an...

• Report Forrester Infographic: Digital Experts Show How To Get The Most From Service Providers

  April 16, 2020 | Ted Schadler, Caleb Ewald

  When it comes to transformation, working with service providers is the No. 1 activity. But digitally advanced firms function differently. They invest more money and devote more leadership time to...

• Report Forrester Infographic: In Digital Transformation 2020, It's Time To Catch Up To The First Movers

  April 3, 2020 | Ted Schadler, Caleb Ewald

  In 2019, digitally advanced firms distanced themselves from the pack. By developing new digital products and services, restructuring their business processes to foster agility, embracing innovation...

• Report Forrester Infographic: The State Of Agile At Scale And Agile Expertise

  Unlock Greater Value While Adapting Agile At Scale

  March 25, 2020 | Diego Lo Giudice

  Forrester surveyed 149 global professionals about their firm's Agile practices and compared Agile experts side by side with their neophyte counterparts. It isn't possible to copy Agile experts;...

• Report Forrester Infographic: Go Beyond Just AI And APIs For Financial Services Tech Innovation

  February 27, 2020 | Jost Hoppermann

  Financial services teams should be aware of their peers' investment priorities and key areas of innovation if they want to keep up. This infographic provides an overview of innovation and...

• Report Forrester Infographic: Great(er) Expectations: The State Of Transformation Services, 2020

  February 25, 2020 | Amanda LeClair

  Services partners are increasingly critical to enterprise transformation, but these relationships often don't meet expectations for providers or their customers. This Forrester infographic...

• Report Forrester Infographic: SaaS Faces Obstacles In Financial Services

  Financial Services Firms Are Reluctant To Nab Key Tech Opportunities

  February 13, 2020 | Jost Hoppermann

  Banks and other financial services firms have already used software-as-a-service (SaaS) for horizontal solutions like CRM and HR. However, SaaS in financial-services-specific (vertical) deployments...

• Report Forrester Infographic: Lessons On Experience-Led Transformation

  Landscape: The Digital Experience Delivery Playbook

  January 6, 2020 | Ted Schadler

  In "The Forrester Wave™: Global Digital Experience Agencies, Q4 2019," we evaluated 14 agencies, consultancies, and tech service providers and spoke with 48 customer references. Almost one-quarter...

• Report Forrester Infographic: Customers Weigh In On Continuous Testing Services

  October 7, 2019 | Diego Lo Giudice

  Continuous testing service (CTS) providers offer a gamut of solutions to help customers deliver better software faster. We surveyed 25 CTS customers to learn more about their challenges and the...

• Report Forrester Infographic: Banks Must Embrace Technology Innovation Or Go Out Of Business

  Forrester Revisits Predictions For Banking In 2023

  September 20, 2019 | Jost Hoppermann

  One of the more frequent questions Forrester receives from application development and delivery leaders in banking is, "How will banking look in the future?" In 2008, Forrester compiled various...

• Report Forrester Infographic: Use Spotify To Inspire Your Agile-At-Scale Journey

  August 2, 2019 | Diego Lo Giudice

  No single Agile framework or operating model fits all needs. You can't copy an Agile culture, but you can be inspired by it. Companies like Fidelity Investments, HSBC, and Roche have adapted an...

• Report Forrester Infographic: Make Software Central To The Structure Of Innovation Delivery

  July 30, 2019 | Randy Heffner

  Digital turns enterprises into software businesses: Every business strategy or activity requires software. So whether your organization is disrupting markets or playing catch-up, application...

• Report Forrester Infographic: Services Buyers Demand Digital Skills And Faster Speed

  Respondents Turn To Consultancies, Agencies, And Technology Service Providers For Transformation Assistance

  July 26, 2019 | Amanda LeClair

  Business and tech services firms have made big investments in their quest to deliver end-to-end transformation services — but buyers' behaviors are not shifting evenly. This infographic highlights...

• Report Forrester Infographic: The State Of DX, 2019: Back To Basics

  June 21, 2019 | Mark Grannan, Mike Chirokas

  What are your 2019 digital experience (DX) priorities? What barriers prevent you from delivering digital experiences? Forrester's H1 2019 Global Digital Experience Panel Online Survey highlights...

• Report Forrester Infographic: DAM Software Market Set To Top $1 Billion In 2019

  North America And EMEA Lead DAM User Adoption, With Vendors Prioritizing AI And Integrations Investments

  June 3, 2019 | Nick Barber

  Companies aren't just creating more rich media content; most of them want to deliver it more efficiently too. Three-quarters of global software decision makers have implemented, are planning to...

• Report Forrester Infographic: Digital Services Acquisitions Expedite Market Consolidation

  March 29, 2019 | Amanda LeClair

  In the quest to deliver end-to-end digital transformation services, the lines between a business consultancy, systems integrator, and agency continue to blur. Many services firms pursue aggressive...

• Report Forrester Infographic: Customer Service Chatbots Fail Consumers Today

  January 30, 2019 | Ian Jacobs, Julie Ask, Andrew Hogan

  Brands increasingly rely on chatbots for customer service as a way to deflect inbound calls and reduce costs, but Forrester Analytics data shows that consumers aren't thrilled. Consumers are...