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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Now Tech: Collaborative Work Management Tools, Q2 2020
Forrester's Overview Of 25 Collaborative Work Management Providers
May 7, 2020 | Margo VisitacionApplication development and delivery (AD&D) professionals use collaborative work management (CWM) to empower employees to deliver successful outcomes, increase agility while maintaining...
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Report Now Tech: Intranet Platforms, Q1 2020
Forrester's Overview Of 21 Intranet Platform Providers
February 19, 2020 | Cheryl McKinnonYou can use intranet platforms to provide targeted and timely internal communications, curate content and make it more findable, and facilitate idea exchange and the harnessing of insights for...
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Report Forrester Infographic: Customer Service Chatbots Fail Consumers Today
Brands increasingly rely on chatbots for customer service as a way to deflect inbound calls and reduce costs, but Forrester Analytics data shows that consumers aren't thrilled. Consumers are...
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