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• Report Evolve Data And Analytics Roles And Skills For The Adaptive Enterprise

  Advanced Level: People Practices For Insights-Driven Businesses

  February 26, 2021 | Boris Evelson, Cinny Little

  Insights-driven businesses (IDBs) must continuously build and improve on five competencies: strategy, people, process, data, and technology. Weaknesses and gaps in any one of the competencies —...

• Report The Forrester Wave™: Contract Lifecycle Management For All Contracts, Q1 2021

  The 11 Providers That Matter Most And How They Stack Up

  February 24, 2021 | Andrew Bartels

  In our 32-criterion evaluation of contract lifecycle management (CLM) software providers, we identified the 11 most significant ones — Agiloft, CobbleStone Software, Conga, ContractPodAi, DocuSign,...

• Report Future Jobs: Australia's Automation Dividends And Deficits, 2020 To 2030

  A Future Of Jobs Series Report

  February 22, 2021 | Sam Higgins, Satish Meena, J. P. Gownder

  While the advent of AI and robotics will inevitably lead to job losses or automation deficits, these forces will affect different occupations at different times and in different ways. To help you...

• Report Get Your AI Ready For Prime Time With AI Consultancies In Asia Pacific

  AI Consultancies In APAC Focus On Scaling AI To Production And Deploying Responsible AI

  February 18, 2021 | Achim Granzen

  Forrester's recent Now Tech overview of artificial intelligence consultancies in Asia Pacific (APAC) provides insight into the offerings and positioning of 23 leading AI service providers. This...

• Report Use A Future Fit Technology Strategy To Drive Business Value

  The Executive Overview For The IT Transformation Playbook

  February 17, 2021 | Matthew Guarini

  CIOs and technology leaders have a mandate to improve the technology foundations and innovations their firms need to win, serve, and retain customers. For most, this will require pursuing what...

• Report Harness Emerging Technologies To Guide Business Strategy

  Advanced Level: Technology Practices For IT Transformation

  February 12, 2021 | Bobby Cameron, Brian Hopkins, Ted Schadler

  Tech leaders in advanced firms treat technology as a business asset, making IT transformation a foundation for new customer-obsessed business models. As part of their future fit technology, they...

• Report Connect Business And Technology Governance For A Future Fit Technology Strategy

  Advanced Level: Use Advanced Tech Governance Practices To Create Value Across The Ecosystem

  February 12, 2021 | Bobby Cameron

  Governance processes for firms in the advanced phase of IT transformation must integrate tech governance with overall business governance for funding, risk management, and metrics. Technology is...

• Report Forrester Infographic: Advanced Insights-Driven Businesses Stand Apart

  Benchmarks: The Insights-Driven Business Playbook

  February 11, 2021 | James McCormick, Srividya Sridharan

  Advanced insights-driven businesses differ from beginners in their people, technology, and process practices. They even report enviable revenue growth compared to beginners. This infographic uses...

• Report The Roadmap For Delivering Customer-Obsessed IT Transformation

  The Strategy Report In The IT Transformation Playbook

  February 4, 2021 | Matthew Guarini, Laura Koetzle, Sharyn Leaver

  To deliver on the promise of customer obsession, firms must use a future fit technology strategy. As a CIO, CTO, or other key technology leader, you need to craft a plan tuned to a specific...

• Report Rethink Supply Chain Risk And Strategy In An Uncertain World

  Strategic Plan: The Governance, Risk, And Compliance Playbook

  February 3, 2021 | Alla Valente, George Lawrie

  Continuously improving customer experience (CX) is critical for your enterprise. But the quality of CX depends on your supply chain's resilience in the face of mounting risks, especially with...

• Report Put Customers At The Center Of Tech Processes

  Intermediate Level: Process Practices For IT Transformation

  February 1, 2021 | Christopher Condo, Margo Visitacion

  Technology leaders at the intermediate level must advance IT with customer-focused processes that maximize value delivered. Once established practices are in place, it's time to focus on putting...

• Report Adaptive Enterprises Create Sustainable Process Innovation

  Advanced Level: Process Practices For IT Transformation

  February 1, 2021 | Margo Visitacion, Christopher Condo

  Technology leaders must sustainably innovate customer-focused processes to beat the competition. Customer-focused, automated design and development processes enable teams to deliver high-impact...

• Report Transform IT To Deliver A Future Fit Tech Strategy

  The Vision Report In The IT Transformation Playbook

  February 1, 2021 | Bobby Cameron, Sharyn Leaver, Glenn O'Donnell

  Companies spent heavily on IT and digital transformation in the 2010s, but with disappointing results. Forrester's Customer Experience Index™ (CX Index) scores stagnated, productivity languished,...

• Report Top Lessons For EX From The CX Playbook

  CX Programs Have Been There, Done That, And Their Lessons Can Speed EX Maturity

  January 29, 2021 | Amit Bhatia, David Johnson

  While the fields of employee experience (EX) and customer experience (CX) have many differences, they're fundamentally similar: Both relate to improving human experiences to produce better people...

• Report Reset Your Technology Foundation For Customer Engagement

  Beginner Level: Technology Practices For IT Transformation

  January 25, 2021 | Bobby Cameron, Brian Hopkins, Ted Schadler

  Companies just beginning to establish their technology priorities for the age of the customer are facing an uphill battle against legacy systems and outdated technologies as they develop their...

• Report How To Turn Process From A Hindrance Into A Help

  Beginner Level: Process Practices For IT Transformation

  January 22, 2021 | Margo Visitacion, Christopher Condo

  Technology leaders must establish customer-focused processes that maximize value delivered. Standing in their way are outdated organizational models, disconnected technology platforms, and legacy...

• Report The State Of Cybersecurity In Indonesia

  Indonesian Security Leaders Will Accelerate Their Security Transformation In 2021

  January 14, 2021 | Jinan Budge, Achim Granzen

  Adaptiveness and CX improvements are key business priorities for firms in Indonesia in 2021, and cybersecurity will be crucial to safeguarding these priorities. Indonesia is in the early stages of...

• Report China Tech Market Outlook, 2021 To 2022

  China Is Building Technology Engines To Accelerate Out Of The Crisis In 2021

  January 14, 2021 | Charlie Dai

  The Chinese government has revised its national strategy in the face of the global pandemic and economic crisis. To accelerate this process, more organizations will implement future-fit...

• Report Optimize Your Human Risk Management Practices To Differentiate

  Advanced Level: People Practices For Cybersecurity And Privacy

  January 13, 2021 | Jinan Budge

  Firms at the advanced stage of cybersecurity and privacy maturity have likely built a positive reputation for responsible data use and enjoy strong employee morale. This report — the last of three...

• Report Establish Your Human Risk Management For Cybersecurity And Privacy Excellence

  Beginner Level: People Practices For Cybersecurity And Privacy

  January 13, 2021 | Jinan Budge

  If you're just starting your journey to cybersecurity and privacy maturity, you're not alone. If CIOs, chief information security officers (CISOs), and chief privacy officers (CPOs) establish...

• Report Elevate Your Human Risk Management Practices With Metrics

  Intermediate Level: People Practices For Cybersecurity And Privacy

  January 13, 2021 | Jinan Budge

  Firms at the intermediate phase of cybersecurity and privacy maturity begin to measure everything. With the right metrics in place in areas such policy effectiveness and employee skills...

• Report Q&A: Decoding China's New Infrastructure Initiative

  China Aims To Accelerate Its Own Digital Transformation

  January 12, 2021 | Danny Mu

  At the 2020 National People's Congress, China's central government emphasized the importance of "New Infrastructure" as a key driver of economic growth and global technology leadership. What is New...

• Report Now Tech: AI Consultancies In Asia Pacific, Q1 2021

  Forrester's Overview Of 23 AI Service Providers In Asia Pacific

  January 12, 2021 | Achim Granzen

  You can use AI consultancies to determine the business objectives for AI, scale and progress AI from proof of concept to production, and set up AI operations and governance frameworks. But to...

• Report Drive Growth With Customer Trust And Build Brand Resilience

  Advanced Level: Technology Practices For Cybersecurity And Privacy

  January 11, 2021 | Amy DeMartine, Jeff Pollard, Stephanie Balaouras

  When customers trust you, they want to do more business with you. They're also willing to share more personal data with you and, often, to pay a premium for your products and services. This report...

• Report Lay Your Security Tech Foundation

  Beginner Level: Technology Practices For Cybersecurity And Privacy

  January 11, 2021 | Jeff Pollard, Amy DeMartine

  This report — the first of three in the technology competency of the cybersecurity and privacy playbook — outlines the technologies that CIOs and other technology leaders should prioritize to help...