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• Report Service Desk 2020: It's All About Employee Experience

  Reliable, Accessible Services Fuel Innovation And Satisfaction

  October 6, 2020 | Charles Betz, Andrew Hewitt

  Although new technologies emerge every day, employees can't do their best work because they can't find the services they need, and when they do, bureaucracy causes unacceptable delays. In an era of...

• Report Research Overview: Modern Technology Operations

  Landscape: The Modern Technology Operations Playbook

  August 3, 2020 | Andrew Hewitt, Will McKeon-White, Charles Betz

  Infrastructure and operations (I&O) professionals want to evolve their organizations to be more flexible and responsive in the face of digital transformation and disruption. DevOps, Agile,...

• Report The State Of Remote Work, 2020

  Flexible Work Is Now A Business Necessity

  July 6, 2020 | Andrew Hewitt

  The COVID-19 crisis is forcing many companies to reconsider their long-term strategies for flexible working. Remote working is now essential for business continuity and employee retention. Doing it...

• Report IoT Solutions Transform Smart Buildings Into Strategic Productivity Assets

  Extend Opportunities Beyond Efficiency To Include Enhancing Worker Experience

  May 12, 2020 | Michele Pelino, Andrew Hewitt

  Many firms are deploying building management solutions enabled by the internet of things (IoT) to achieve operational and strategic goals. Initial benefits often focus on improving energy...

• Report Forrester Infographic: Differentiate Employee Experience In Smart Building Environments

  April 17, 2020 | Andrew Hewitt, Michele Pelino, Merritt Maxim

  As the importance of employee experience (EX) grows, where you work matters even more. Today's workplace is undergoing a renaissance of new digitally connected technologies designed to improve...

• Report Enhance Digital Employee Experience With Device-As-A-Service (DaaS)

  The Value Of DaaS Lies In Digital EX Improvement, Not Cost Predictability

  January 23, 2020 | Andrew Hewitt

  Subscriptions are everywhere, and now they're coming to your corporate PCs. Organizations are increasingly interested in adopting device-as-a-service (DaaS) to shift employee device purchasing from...

• Report Goodbye Desktop Engineering, Hello Digital Experience Architect

  From Patches To Productivity: How Desktop Teams Will Evolve In 2020 To Meet The Needs Of The Modern Workforce

  December 18, 2019 | Andrew Hewitt

  Infrastructure and operations (I&O) professionals increasingly understand the direct link between poor technology experience and employee disengagement, burnout, and attrition. As a result, they're...

• Report The Forrester Wave™: Unified Endpoint Management, Q4 2019

  The 13 Providers That Matter Most And How They Stack Up

  November 11, 2019 | Andrew Hewitt

  In our 23-criterion evaluation of unified endpoint management (UEM) providers, we identified the 13 most significant — 42Gears, Baramundi Software, BlackBerry, Citrix, IBM, Ivanti, ManageEngine,...

• Report Now Tech: Cloud Desktops, Q4 2019

  Forrester's Overview Of 15 Cloud Desktop Providers

  October 10, 2019 | Andrew Hewitt

  You can use cloud desktops to improve employee experience (EX), enhance workforce continuity, and scale business operations rapidly. But to realize these benefits, you'll first have to select from...

• Report Embrace Modern Management To Improve Employee Experience

  Move From Patches To Productivity: Modern Management Will Transform The Role Of Desktop Admins

  September 9, 2019 | Andrew Hewitt

  The processes and technologies that infrastructure and operations (I&O) teams use today to manage employee devices and apps are undergoing an evolution. The old highly manual, PC-centric process is...

• Report Transform Insights Into A Better Employee Technology Experience

  Collect, Analyze, And Put Qualitative And Quantitative Data To Work

  July 16, 2019 | Andrew Hewitt

  Very few organizations have processes and tools in place to holistically monitor, manage, and optimize employee technology experience. Underperforming devices, poorly designed apps, and sluggish...

• Report Now Tech: Unified Endpoint Management, Q2 2019

  Forrester's Overview Of 21 UEM Providers

  June 13, 2019 | Andrew Hewitt

  Infrastructure and operations (I&O) teams can use unified endpoint management (UEM) to better manage employee devices and applications, resulting in improved employee experience, customer trust,...

• Report How To Budget For Employee-Facing Technology For 2020

  Align Technology Purchases To Business Imperatives For EX Success

  June 10, 2019 | Andrew Hewitt

  Infrastructure and operations (I&O) leaders planning their budgets for 2020 and beyond must purchase technology that enables employees to win, serve, and retain customers. But workforce...

• Report The State Of Chromebooks, 2019

  When The Conditions Are Right, Chromebooks Can Improve Both Customer And Employee Experience

  April 30, 2019 | Andrew Hewitt, J. P. Gownder

  Eight years into their existence, Chromebooks haven't taken the enterprise market by storm — but have slowly but surely gained enterprise mindshare. I&O leaders are reassessing how Chromebooks can...

• Report How To Wake Up From The Nightmare Of Workplace Technology Distraction

  Build A Solid User Experience To Enable A More Focused Workforce

  April 26, 2019 | Andrew Hewitt

  To remain competitive in a world of increasingly connected customers, businesses have turned to the latest digital technologies to improve employees' productivity, collaboration, and connection to...

• Report The Forrester Tech Tide™: Digital Workspace Tech For Employee App Enablement, Q2 2019

  18 Technologies That Empower Employees With Access To Critical Productivity Apps

  April 16, 2019 | Andrew Hewitt

  Forrester's employee experience (EX) research is grounded in the idea that what makes employees happiest at work is their ability to get meaningful work done every day. Applications play a...