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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Measure What Matters In Modern Technology Operations
Performance Management: The Modern Technology Operations Playbook
February 23, 2021 | Rich LaneMany infrastructure and operations (I&O) leaders and their teams struggle with how to measure the performance of the services they deliver in a business context. Use this report to: 1) pinpoint the...
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Report Deliver Better IT Assurance With Modern Technology Operations
Executive Overview: The Modern Technology Operations Playbook
By adapting processes, technologies, organizational structures, and governance, infrastructure and operations (I&O) pros can harness modern technology operations (MTO) practices to better address...
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Report Gauge Your Modern Technology Operations Maturity
Assessment: The Modern Technology Operations Playbook
Today's customers and employees demand great experiences — fast. To satisfy them, infrastructure and operations (I&O) leaders and teams must ensure that they can continuously deliver on both...
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Report Research Overview: Modern Technology Operations
Landscape: The Modern Technology Operations Playbook
Infrastructure and operations (I&O) professionals want to evolve their organizations to be more flexible and responsive in the face of digital transformation and disruption. DevOps, Agile,...
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Report Accelerate Incident Management By Combining AIOps And ChatOps
With the ever-growing complexity of IT operations, infrastructure and operations (I&O) pros need all the tools they can get to help them keep ahead of incidents and problems. AIOps provides an...
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Report The Forrester Tech Tide™: Modern Technology Operations, Q4 2019
16 Technologies Underpin Modern Technology Operations
Modern technology operations are increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in this area, companies are evaluating and...
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Report Take The Mystery Out Of AI For IT Operations (AIOps)
Here's How To Choose Between Two Paths To AIOps
July 17, 2019 | Rich LaneInfrastructure and operations (I&O) pros have struggled with visibility since the dawn of client/server, and today's atomized and ephemeral services make that worse. Fortunately, AI for IT...