Search Results

• Report Measure What Matters In Modern Technology Operations

  Performance Management: The Modern Technology Operations Playbook

  February 23, 2021 | Rich Lane

  Many infrastructure and operations (I&O) leaders and their teams struggle with how to measure the performance of the services they deliver in a business context. Use this report to: 1) pinpoint the...

• Report Gauge Your Modern Technology Operations Maturity

  Assessment: The Modern Technology Operations Playbook

  September 29, 2020 | Charles Betz, Rich Lane, Andrew Hewitt

  Today's customers and employees demand great experiences — fast. To satisfy them, infrastructure and operations (I&O) leaders and teams must ensure that they can continuously deliver on both...

• Report Digital Experience Is Part Of Your Job

  Monitoring Pros Must Help Deliver Great DX With A Strong Digital Experience Monitoring Strategy

  August 3, 2020 | Rich Lane

  Digital experience monitoring (DEM) is key to understanding how digital users are interacting with your services. Business users own the digital experience (DX) strategy, but they're beholden to...

• Report Select The Right IoT Monitoring Strategy

  Tackle The Key IoT Challenges That Stress Existing Enterprise Monitoring

  May 26, 2020 | Rich Lane

  Internet of things (IoT) monitoring isn't like standard server or cloud monitoring. IoT sensors and devices generate diverse data volumes at a rate three times that of traditional infrastructure...

• Report The Forrester Wave™: Intelligent Application And Service Monitoring, Q2 2019

  The 13 Providers That Matter Most And How They Stack Up

  April 18, 2019 | Rich Lane

  In our 29-criterion evaluation of intelligent application and services monitoring (IASM) providers, we identified the 13 most significant ones — BMC Software, CA Technologies, Cisco (AppDynamics),...