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• Report The Forrester Guide To Incident And Crisis Management

  The New Incident Management Embraces Resilience Engineering And Collaborative Platforms

  February 24, 2021 | Charles Betz, Rich Lane

  Digital services are ever more critical to human well-being. Customers, as well as other stakeholders, are increasing the pressure on providers to respond quickly and effectively to operational...

• Report Measure What Matters In Modern Technology Operations

  Performance Management: The Modern Technology Operations Playbook

  February 23, 2021 | Rich Lane

  Many infrastructure and operations (I&O) leaders and their teams struggle with how to measure the performance of the services they deliver in a business context. Use this report to: 1) pinpoint the...

• Report Deliver Better IT Assurance With Modern Technology Operations

  Executive Overview: The Modern Technology Operations Playbook

  January 6, 2021 | Rich Lane, Charles Betz, Will McKeon-White

  By adapting processes, technologies, organizational structures, and governance, infrastructure and operations (I&O) pros can harness modern technology operations (MTO) practices to better address...

• Report Gauge Your Modern Technology Operations Maturity

  Assessment: The Modern Technology Operations Playbook

  September 29, 2020 | Charles Betz, Rich Lane, Andrew Hewitt

  Today's customers and employees demand great experiences — fast. To satisfy them, infrastructure and operations (I&O) leaders and teams must ensure that they can continuously deliver on both...

• Report Research Overview: Modern Technology Operations

  Landscape: The Modern Technology Operations Playbook

  August 3, 2020 | Andrew Hewitt, Will McKeon-White, Charles Betz

  Infrastructure and operations (I&O) professionals want to evolve their organizations to be more flexible and responsive in the face of digital transformation and disruption. DevOps, Agile,...

• Report Digital Experience Is Part Of Your Job

  Monitoring Pros Must Help Deliver Great DX With A Strong Digital Experience Monitoring Strategy

  August 3, 2020 | Rich Lane

  Digital experience monitoring (DEM) is key to understanding how digital users are interacting with your services. Business users own the digital experience (DX) strategy, but they're beholden to...

• Report Select The Right IoT Monitoring Strategy

  Tackle The Key IoT Challenges That Stress Existing Enterprise Monitoring

  May 26, 2020 | Rich Lane

  Internet of things (IoT) monitoring isn't like standard server or cloud monitoring. IoT sensors and devices generate diverse data volumes at a rate three times that of traditional infrastructure...

• Report Top 10 Ways To Master Performance For Your Cloud Migration

  Planning In Advance Will Save Headaches Later

  April 13, 2020 | Rich Lane

  Cloud migration has been a hot topic for some time, yet the measurement of performance before, during, and after migration has remained somewhat subjective and, in many instances, has led to bad...

• Report Accelerate Incident Management By Combining AIOps And ChatOps

  January 24, 2020 | Rich Lane, Will McKeon-White

  With the ever-growing complexity of IT operations, infrastructure and operations (I&O) pros need all the tools they can get to help them keep ahead of incidents and problems. AIOps provides an...

• Report The Forrester Tech Tide™: Modern Technology Operations, Q4 2019

  16 Technologies Underpin Modern Technology Operations

  October 22, 2019 | Rich Lane, Will McKeon-White

  Modern technology operations are increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in this area, companies are evaluating and...

• Report The Forrester Wave™: Intelligent Application And Service Monitoring, Q2 2019

  The 13 Providers That Matter Most And How They Stack Up

  April 18, 2019 | Rich Lane

  In our 29-criterion evaluation of intelligent application and services monitoring (IASM) providers, we identified the 13 most significant ones — BMC Software, CA Technologies, Cisco (AppDynamics),...