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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report The Top Trends For Health Insurers In 2020
CRM And New Benefits Programs Catalyze Insurers' Shift From Being Reactive To Being Relevant
March 20, 2020 | Arielle Trzcinski, Jeff Becker, Annalise ClaytonHealth insurers face an uphill battle in 2020: Uncertainty looms around single-payer healthcare, a surge of new entrants are competing for members, and legacy tech hampers innovation. How can...
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Report The Forrester Wave™: Healthcare CRM Providers, Q1 2020
The Seven Providers That Matter Most And How They Stack Up
In our 31-criterion evaluation of healthcare CRM providers, we identified the seven most significant ones — Creatio, Healthgrades, Microsoft, Pegasystems, Salesforce, SugarCRM, and Welltok — and...
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Report How Google Plans To Massively Scale AI To Disrupt Healthcare
Tech Titans In Healthcare
March 3, 2020 | Jeff Becker, Caleb EwaldGoogle is betting big on healthcare — investing heavily to create a viable healthcare revenue stream. By injecting world-class AI into routine care delivery, Google is positioning itself to be a...
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Report How Apple Plans To Democratize Personal Health Data To Disrupt Healthcare
Tech Titans In Healthcare
February 20, 2020 | Jeff Becker, Annalise ClaytonApple is betting big on healthcare — investing heavily to create a viable healthcare revenue stream. By empowering consumers with democratized health data and increasingly sophisticated clinical...
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