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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report The Forrester Wave™: Global Omnichannel Customer Service Outsourcers, Q1 2020
The 10 Providers That Matter Most And How They Stack Up
March 11, 2020 | Ian JacobsIn our 29-criterion evaluation of global omnichannel customer service outsourcing providers, we identified the 10 most significant ones — Alorica, Atento, Concentrix, Conduent, Sitel, Sutherland,...