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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report A Three-Step Approach To Jump-Starting CX Transformation In Government
Government Organizations Are Making Inroads But Have A Long Journey Ahead
August 25, 2020 | Riccardo PastoHigh-quality customer experience (CX) drives mission success. When government CX improves, customers engage, trust, and forgive; government operations run more smoothly and cost less; and people's...