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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Forrester Infographic: Conversational AI Raised Efficacy But Not CX During The Pandemic In Asia
January 20, 2021 | Vasupradha SrinivasanMost organizations see value in service automation, especially when managing a crisis. Many have also made significant investments in service automation as a way to improve efficiency and customer...