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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report The Forrester Wave™: AI-Based Text Analytics Platforms (People Focused), Q2 2020
The Eight Providers That Matter Most And How They Stack Up
June 17, 2020 | Boris EvelsonIn our 27-criterion evaluation of people-focused AI-based text analytics platforms, we identified the eight most significant ones — Clarabridge, EPAM, Expert System, Google, IBM, Micro Focus,...
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Report The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020
The 10 Providers That Matter Most And How They Stack Up
February 11, 2020 | Faith AdamsIn our 40-criterion evaluation of customer feedback management (CFM) providers, we identified the 10 most significant ones — Clarabridge, Concentrix, Confirmit, InMoment, MaritzCX, Medallia, NICE,...