Search Results

• Report Gauge Your Digital Business Maturity

  The Assessment Report In The Digital Business Playbook

  February 19, 2021 | Ted Schadler, Pascal Matzke, Martin Gill

  Digital business transformation is a journey, not a destination. This report guides digital business leaders through Forrester's digital business maturity assessment so you can gauge where your...

• Report Assess The Strength Of Your Marketing And CX Alliance

  Assessment: The Experience-Led Marketing Playbook

  February 18, 2021 | Emily Collins

  The quest for customer engagement has left marketers with mountains of data, bloated martech stacks, and distraught customers. With trust, privacy, and choice now driving buying decisions,...

• Report Assess Your Digital Banking Capabilities

  Assessment: The Digital Banking Strategy Playbook

  January 28, 2021 | Aurelie L'Hostis

  To achieve digital mastery, banks need to invest in digital capabilities that reflect the entire customer lifecycle and support customers across touchpoints. This report — which is the assessment...

• Report Gauge Your B2B E-Commerce Digital Maturity

  Assessment: The B2B E-Commerce Playbook

  January 8, 2021 | Joe Cicman

  As B2B C-suites increasingly demand that their companies accelerate their digital transformation, digital business professionals face more pressure to show progress and benchmark their maturity....

• Report Assess Your Digital Experience Delivery Maturity

  Assessment: The Digital Experience Delivery Playbook

  December 31, 2020 | Nick Barber, Joe Cicman

  Application development and delivery (AD&D) professionals should assess their maturity in delivering customer-obsessed digital experience (DX) initiatives. But how? Forrester's self-assessment...

• Report Gauge Your ZTX Security Maturity

  Assessment: The Zero Trust Security Playbook

  December 31, 2020 | Chase Cunningham

  To convert your digital business ecosystem into a secure, Zero Trust eXtended (ZTX) ecosystem, you need to know where to start the transformation. This report guides security and risk (S&R) pros...

• Report Gauge Your Data Security And Privacy Maturity

  Assessment: The Data Security And Privacy Playbook

  December 18, 2020 | Enza Iannopollo, Heidi Shey

  To transition from an organization that treats privacy and data security as compliance requirements to achieve the lowest possible cost to one that champions privacy and uses its technology prowess...

• Report Evaluate Your Marketing Performance Measurement Maturity

  Assessment: The Marketing Measurement And Insights Playbook

  November 17, 2020 | Tina Moffett, David Novitzky

  In order to measure the impact of marketing and media campaigns on key business metrics, B2C marketers must build a new approach to marketing performance measurement that includes data and...

• Report Gauge Your GRC Program Maturity

  Assessment: The Governance, Risk, And Compliance Playbook

  November 6, 2020 | Renee Murphy, Alla Valente

  Risk management pros must objectively assess their governance, risk, and compliance (GRC) program to identify gaps and highlight strengths to successfully create a roadmap for improvements. This...

• Report Measure Your Digital Intelligence Maturity

  Assessment: The Digital Intelligence Playbook

  November 2, 2020 | Cinny Little, James McCormick

  Digital intelligence (DI) is advancing, but firms must speed their progress to remain competitive and catch up with insights-driven businesses. The breadth and depth of DI requirements to keep pace...

• Report Evaluate Your Data And Information Management Maturity

  Assessment: The Data Management Playbook

  October 30, 2020 | Michele Goetz

  Strong data management enables insights into customer needs and optimal business operations. It also is a prerequisite for competing with the coming wave of AI-powered systems. Enterprise...

• Report The Omnichannel Maturity Assessment

  Assessment: The Omnichannel Commerce Playbook

  October 19, 2020 | Brendan Witcher

  Supporting an omnichannel fulfillment program is table stakes in retail today — and particularly in light of pandemic or other market shift conditions. Organizations need to assess their...

• Report Forrester's Identity And Access Management Maturity Assessment

  Assessment: The Identity And Access Management Playbook

  October 16, 2020 | Sean Ryan, Andras Cser

  Forrester's IAM maturity assessment tool is designed to help S&R professionals identify gaps in their current IAM strategy across all major identity and access management (IAM) functional areas,...

• Report Assess Analyst Relations Professional Excellence

  Assessment: The Industry Analyst Relations Playbook

  October 9, 2020 | Kevin Lucas

  How do you compare with first-class industry analyst relations (AR) professionals running first-class AR programs? What more do you need to learn and implement to join them? We determined five...

• Report Assess And Enhance Your Modern Application Delivery Journey

  Assessment: The Modern Application Delivery Playbook

  October 2, 2020 | Diego Lo Giudice

  Customer-obsessed organizations increasingly expect application leaders to speed and scale software delivery. Many application development and delivery (AD&D) leaders know they need to improve, but...

• Report Gauge Your Modern Technology Operations Maturity

  Assessment: The Modern Technology Operations Playbook

  September 29, 2020 | Charles Betz, Rich Lane, Andrew Hewitt

  Today's customers and employees demand great experiences — fast. To satisfy them, infrastructure and operations (I&O) leaders and teams must ensure that they can continuously deliver on both...

• Report Define Your Social Media Maturity To Advance Your Social Marketing

  Assessment: The Social Marketing Playbook

  August 14, 2020 | Jessica Liu

  B2C marketers can't get more from their social marketing investments without first understanding where they are now in their overall social media maturity. Read this report to learn about the...

• Report Retailers: Assess Your Digital Business Maturity

  Assessment: The Retail eCommerce Playbook

  August 14, 2020 | Fiona Swerdlow

  To evaluate their eCommerce opportunities, digital business retail professionals must conduct a level set of current strengths and weaknesses. This framework plots your organizational maturity to...

• Report Marketers: Rate Your Customer Privacy Proficiency

  Assessment: The Customer Trust And Privacy Playbook

  July 28, 2020 | Fatemeh Khatibloo

  For better or worse, many modern marketing tactics represent an enormous privacy and security risk to your organization. That means B2C marketers need to develop privacy awareness, build privacy...

• Report Advance Your Approach To Customer Loyalty

  Assessment: The Customer Loyalty Playbook

  July 24, 2020 | Emily Collins

  If you're serious about earning and maintaining customer loyalty, you can't treat it as a tactic or a discrete program anymore. Customer loyalty requires strategic alignment, deliberate planning,...

• Report Assess Your Enterprise Content Management Maturity Level

  Assessment: The Enterprise Content Management Playbook

  July 10, 2020 | Cheryl McKinnon

  This report provides a framework for enterprise architecture (EA) professionals to assess their organization's content management maturity, identify capability gaps, and plot a course for program...

• Report Gauge Your Customer Service Maturity

  Assessment: The Contact Centers For Customer Service Playbook

  July 8, 2020 | Kate Leggett, Ian Jacobs

  An explosion of channels, new technologies like AI, and increasingly demanding consumers challenge organizations to reshape their service approach in the age of the customer. Customer service...

• Report Use Continuous Assessments To Mature Your Business Architecture, 2020

  June 30, 2020 | Gordon Barnett

  Firms with effective enterprise architecture (EA) combine talent and capabilities to solve thorny architectural challenges and advance business outcomes. In the digital era, they also need business...

• Report Assess Your Business-Centric EA Capabilities — 2020

  Assessment: The EA Practice Playbook

  June 26, 2020 | Gordon Barnett

  Effective enterprise architecture (EA) leaders build an ecosystem that combines talent and capabilities to solve thorny architectural challenges and advance business outcomes. In the digital era,...

• Report The Brand Experience Assessment Report

  Assessment: The Brand Experience Playbook

  June 15, 2020 | Dipanjan Chatterjee

  The modern customer has high expectations of the companies with which they do business, so brands are on the hook to deliver consistent experiences across all touchpoints. This requires firms to...