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FORRESTERNOW

As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report A Good Customer Experience Requires Workers To Be Digitally Enabled

    The Tools Workers Use To Serve Customers Must Be Factored Into Experience Design
    October 3, 2019 | TJ Keitt

    Business leaders often overlook a critical component of good customer experience (CX): properly enabled employees. As a result, businesses haphazardly deploy technology to their workforces with...

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