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The Employee Experience Playbook For 2021
Modern Employee Experience Practices Are Table Stakes For The Customer-Obsessed Firm
The time has come for businesses to retire ineffective employee experience (EX) practices and develop EX programs that attract, retain, and cultivate the modern worker. This playbook helps...
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Report Implement Essential Change Management Practices To Improve Digital Experience Delivery
Continuous Improvement: The Digital Experience Delivery Playbook
So, you've finished your first major digital experience delivery project: You've launched the app, modernized the website, and integrated your digital experience technologies. Now you must create a...
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Report Essential Technology Solutions For Pandemic Management
A Mix Of Emerging And Reemerging Solutions Become Must-Haves
Without a vaccine or community immunity, organizations must manage through the coronavirus pandemic for the next 12 to 24 months. They must maintain a hybrid workforce, support customers via...