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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Rethink Metrics To Gain DX Traction
Performance Management: The Digital Experience Delivery Playbook
Traditional, centralized application development and delivery (AD&D) teams often measure only two things: time and budget. Without the right metrics, AD&D doesn't have clarity about digital...
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Report Implement Essential Change Management Practices To Improve Digital Experience Delivery
Continuous Improvement: The Digital Experience Delivery Playbook
So, you've finished your first major digital experience delivery project: You've launched the app, modernized the website, and integrated your digital experience technologies. Now you must create a...
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Report Forrester Infographic: Digital Experts Show How To Get The Most From Service Providers
When it comes to transformation, working with service providers is the No. 1 activity. But digitally advanced firms function differently. They invest more money and devote more leadership time to...
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Report Forrester Infographic: In Digital Transformation 2020, It's Time To Catch Up To The First Movers
In 2019, digitally advanced firms distanced themselves from the pack. By developing new digital products and services, restructuring their business processes to foster agility, embracing innovation...