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• Report Deliver Better IT Assurance With Modern Technology Operations

  Executive Overview: The Modern Technology Operations Playbook

  January 6, 2021 | Rich Lane, Charles Betz, Will McKeon-White

  By adapting processes, technologies, organizational structures, and governance, infrastructure and operations (I&O) pros can harness modern technology operations (MTO) practices to better address...

• Report Harness ChatOps To Empower Remote Collaboration

  ChatOps: The Accidental Standard

  December 21, 2020 | Rich Lane, Will McKeon-White

  With the shift to remote work and its ever-increasing complexity, teams are struggling to find ways to make collaboration easier and automate more. ChatOps is an important capability, enabling...

• Report Gauge Your Modern Technology Operations Maturity

  Assessment: The Modern Technology Operations Playbook

  September 29, 2020 | Charles Betz, Rich Lane, Andrew Hewitt

  Today's customers and employees demand great experiences — fast. To satisfy them, infrastructure and operations (I&O) leaders and teams must ensure that they can continuously deliver on both...

• Report Research Overview: Modern Technology Operations

  Landscape: The Modern Technology Operations Playbook

  August 3, 2020 | Andrew Hewitt, Will McKeon-White, Charles Betz

  Infrastructure and operations (I&O) professionals want to evolve their organizations to be more flexible and responsive in the face of digital transformation and disruption. DevOps, Agile,...

• Report Digital Experience Is Part Of Your Job

  Monitoring Pros Must Help Deliver Great DX With A Strong Digital Experience Monitoring Strategy

  August 3, 2020 | Rich Lane

  Digital experience monitoring (DEM) is key to understanding how digital users are interacting with your services. Business users own the digital experience (DX) strategy, but they're beholden to...

• Report Select The Right IoT Monitoring Strategy

  Tackle The Key IoT Challenges That Stress Existing Enterprise Monitoring

  May 26, 2020 | Rich Lane

  Internet of things (IoT) monitoring isn't like standard server or cloud monitoring. IoT sensors and devices generate diverse data volumes at a rate three times that of traditional infrastructure...

• Report Top 10 Ways To Master Performance For Your Cloud Migration

  Planning In Advance Will Save Headaches Later

  April 13, 2020 | Rich Lane

  Cloud migration has been a hot topic for some time, yet the measurement of performance before, during, and after migration has remained somewhat subjective and, in many instances, has led to bad...

• Report It's Go Time For Application And Infrastructure Dependency Mapping (AIDM)

  Long-Awaited Dependency Mapping Is Finally Here To Bring Meaning To Your Digital Pipeline

  February 7, 2020 | Charles Betz, Rich Lane

  Visibility into complex distributed systems is crucial for modern technology operations. Despite promises, the configuration management database (CMDB) and its discovery tools never delivered...

• Report Accelerate Incident Management By Combining AIOps And ChatOps

  January 24, 2020 | Rich Lane, Will McKeon-White

  With the ever-growing complexity of IT operations, infrastructure and operations (I&O) pros need all the tools they can get to help them keep ahead of incidents and problems. AIOps provides an...

• Report The Forrester Tech Tide™: Modern Technology Operations, Q4 2019

  16 Technologies Underpin Modern Technology Operations

  October 22, 2019 | Rich Lane, Will McKeon-White

  Modern technology operations are increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in this area, companies are evaluating and...

• Report Take The Mystery Out Of AI For IT Operations (AIOps)

  Here's How To Choose Between Two Paths To AIOps

  July 17, 2019 | Rich Lane

  Infrastructure and operations (I&O) pros have struggled with visibility since the dawn of client/server, and today's atomized and ephemeral services make that worse. Fortunately, AI for IT...

• Report The Forrester Wave™: Intelligent Application And Service Monitoring, Q2 2019

  The 13 Providers That Matter Most And How They Stack Up

  April 18, 2019 | Rich Lane

  In our 29-criterion evaluation of intelligent application and services monitoring (IASM) providers, we identified the 13 most significant ones — BMC Software, CA Technologies, Cisco (AppDynamics),...

• Report Top 10 Facts Every Tech Leader Should Know About Cloud Cost Optimization

  Business Case: The Cloud Computing Playbook

  March 18, 2019 | Lauren Nelson, Rich Lane

  Tackling wasteful cloud usage and exploding cloud spend is the first step of cloud management. The good news is that you can stop wringing your hands about the best approach to solve this pain....

• Report Monitoring Containerized Microservices? Elevate Your Metrics

  February 25, 2019 | Rich Lane

  As enterprises continue to rapidly adopt containerized microservices, infrastructure and operations (I&O) teams need to address the growing complexities of monitoring these highly dynamic and...