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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report The Adaptive Thinker: Flex Between Divergent And Convergent Thinking To Win
August 15, 2019 | Joana de QuintanilhaEvery business runs on thinking, mostly in two modes: divergent and convergent. Yet individuals and organizations tend to favor one mode over the other when they shouldn't — or misapply them. This...
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Report Case Study: The CX Transformation That Revitalized HP's Printer Business
How A New CX Implementation Process Led To Successful Product Launches And Millions In Savings
July 12, 2019 | Angelina GennisThe Hewlett-Packard split resulted in HP Inc. (HP) owning the computer and printer business during a time when the printer market was becoming increasingly commoditized with pockets of decline. A...
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