Search Results

• Report How To Monetize Open Finance And Platform Business Models

  Business Case: The Digital Banking Strategy Playbook

  January 14, 2021 | Jacob Morgan

  Financial services executives have more go-to-market options available than ever before for their firm's products and services — thanks to open banking and platform business models. But how do you...

• Report Forrester Infographic: Chinese Lenders Must Learn From Digital Lenders To Stay Relevant

  December 9, 2020 | Meng Liu, Arnav Gupta

  Recent Forrester Analytics Consumer Technographics® data reveals that digital lenders have gained significant mindshare among Chinese borrowers and often delighted customers with their service...

• Report The State Of Open Banking In Japan

  Japanese Banks Need To Clarify Their Role In An Open Banking Future

  September 24, 2020 | Meng Liu

  Japan is adopting an organic approach to open banking. Although it's not mandatory, leading Japanese banks and financial technology (fintech) firms have started experimenting with APIs to build...

• Report Fintech Funding Roundup, Q2 2020

  Investors Reduce Risk As The COVID-19-Induced Downturn Continues

  August 12, 2020 | Peter Wannemacher

  Fintech isn't just a hip portmanteau anymore. It's a category of startups and fast-growing companies that has disrupted markets and incumbent firms around the world, attracting over $30 billion in...

• Report The Future Of Banking Is Built On Trust

  Vision: The Digital Banking Strategy Playbook

  July 29, 2020 | Jacob Morgan, Alyson Clarke

  The economics of the next decade will challenge banks. COVID-19 has shifted the focus but will not dominate the future narrative. Leading banks are pivoting and rebooting their strategy —...

• Report The Forrester Tech Tide™: Financial Well-Being, Q3 2020

  Eighteen Technologies Underpin Financial Well-Being Programs

  July 27, 2020 | Aurelie L'Hostis

  Putting financial well-being at the core of their strategy is critical to financial services firms' ability to win, serve, and retain customers. To develop their financial well-being program,...

• Report New Tech: Open Banking Intermediaries, Q2 2020

  Forrester's Landscape Overview Of 35 Providers

  June 2, 2020 | Jacob Morgan

  Open banking requires that banks make their services available to third parties; however, differing standards, specifications, and deployments result in the need to resolve complexity across...

• Report Build A Thriving Developer Community

  How Leading Financial Firms Prioritize Developer Engagement

  April 16, 2020 | Jacob Morgan, Jost Hoppermann

  Astute digital business leaders recognize that a developer portal is actually a shop window to entice collaboration and innovation with the developer community — the ultimate builders of...

• Report The State Of Open Banking In Australia

  April 14, 2020 | Zhi-Ying Barry, Jacob Morgan

  The Australian government has mandated that the Big Four banks comply with open banking by July 2020 and that all other authorized deposit-taking institutions (ADIs) comply by July 2021. Many banks...

• Report The State Of Digital Retail Payments In Asia Pacific

  Digital Payments Are Making Progress But Still Face Major Hurdles

  April 13, 2020 | Meng Liu

  A storm is brewing in the digital retail payments space in Asia Pacific (AP). Financial technology (fintech) innovations, booming venture capital funding, conducive regulations, and keen...

• Report The Evolution Of Digital Banking Platform Architecture

  How Connected Instances Of Digital Architectures Can Help Banks Prepare For The Future

  April 6, 2020 | Jost Hoppermann

  Most banks talk about transformation and their individual plans for that transformation. Nevertheless, banks' application landscapes are not yet in a shape that would allow them to cope with the...

• Report The Dawn Of Autonomous Finance

  Algorithm-Driven Services Will Reshape Finance

  March 18, 2020 | Oliwia Berdak, Peter Wannemacher

  People's lives are becoming ever more automated as millions of algorithms make decisions and take actions on consumers' behalf. This shift toward autonomous services is starting to happen in...

• Report Forrester Infographic: Go Beyond Just AI And APIs For Financial Services Tech Innovation

  February 27, 2020 | Jost Hoppermann

  Financial services teams should be aware of their peers' investment priorities and key areas of innovation if they want to keep up. This infographic provides an overview of innovation and...

• Report Forrester Infographic: SaaS Faces Obstacles In Financial Services

  Financial Services Firms Are Reluctant To Nab Key Tech Opportunities

  February 13, 2020 | Jost Hoppermann

  Banks and other financial services firms have already used software-as-a-service (SaaS) for horizontal solutions like CRM and HR. However, SaaS in financial-services-specific (vertical) deployments...

• Report Q&A: How Digital Consumer Lenders Are Disrupting Finance In India

  Digital Consumer Lenders Are Expanding The Market To Serve New Borrowers And Drive Growth

  January 22, 2020 | Arnav Gupta, Sanjeev Kumar

  In India, startups are using digital technology to improve consumer lending; they offer quick loans to borrowers with no credit history by using alternative data sources, continuously honing their...

• Report The Impact Of Emerging Technology In 2030 On mCommerce Experiences In Wealth Management

  December 4, 2019 | Vijay Raghavan, Oliwia Berdak, Julie Ask

  Future wealth management services will be more natural, personalized, and contextually relevant. Mobile experiences in wealth management will be fueled by emerging technologies and customer-focused...

• Report The Impact Of Emerging Technology In 2030 On mCommerce Experiences In Insurance

  December 4, 2019 | Jeffery Williams, Ellen Carney, Oliwia Berdak

  Emerging technologies will shift the traditional insurance industry to adopt new, digital practices. The accompanying PDF provides a closer look at the impact that emerging technologies will have...

• Report The Impact Of Emerging Technology In 2030 On mCommerce Experiences In Banking

  December 4, 2019 | Peter Wannemacher, Oliwia Berdak, Julie Ask

  US consumers today complete a double-digit percentage of banking activities on their mobile devices. As mobile technologies advance, so will banking capabilities. Ultimately, consumers will feel as...

• Report Predictions 2020: Banking

  Competition Will Intensify With Better Deposits And New Innovative Services And Pricing Models

  November 5, 2019 | Peter Wannemacher, Jacob Morgan, Alyson Clarke

  Banking executives are getting used to the fast pace of innovation and change in the industry. 2020 will be no different, as new entrants will target customers with better deposit products,...

• Report Marketplaces Will Reshape Financial Services

  Marketplaces Will Be The Most Successful Platform Business Model In Financial Services

  October 25, 2019 | Jacob Morgan

  Marketplace business models offer many advantages over traditional linear value chains, benefiting both providers and customers, as well as the owner of the marketplace. While many new marketplaces...

• Report Case Study: How WeBank Became The World's Leading Digital Bank

  Tencent-Backed WeBank Is Driving Financial Inclusion At Scale In China

  October 24, 2019 | Meng Liu, Aurelie L'Hostis

  Financial inclusion is a billion-customer-plus opportunity that many traditional banks neglect or fail to grasp. WeBank leveraged Tencent's digital ecosystem and emerging technology capabilities to...

• Report How To Succeed With Marketplace Business Models In Financial Services

  Hint: Build A Collaborative Business Model Strategy

  October 8, 2019 | Jacob Morgan

  The financial service industry is not immune to platform-driven change, of which the marketplace approach is the most likely winner. This report distills best practices from firms at the forefront...

• Report The Future Of Small Business Banking

  Bank Brands Will Fade As Their SME Products Become Components In Other Companies' Ecosystems

  September 24, 2019 | Peter Wannemacher

  Banking for small- and medium-sized businesses is being disrupted by dozens of new entrants such as MYbank, Square, Stripe, Tide, and Xero that offer small- and medium-sized enterprises (SMEs) a...

• Report Forrester Infographic: Banks Must Embrace Technology Innovation Or Go Out Of Business

  Forrester Revisits Predictions For Banking In 2023

  September 20, 2019 | Jost Hoppermann

  One of the more frequent questions Forrester receives from application development and delivery leaders in banking is, "How will banking look in the future?" In 2008, Forrester compiled various...

• Report How To Use Platform Business Models In Financial Services

  Driving Innovation With Platform-Based Strategies

  August 7, 2019 | Jacob Morgan

  Platform business models (e.g., Alibaba, Amazon, and Apple) dramatically improve growth and drive better outcomes for customers. Platform business models also require substantial collaboration with...