Featured content
FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Search Results
-
Report Case Study: SBI Card Transformed Digital Customer Service With Targeted Automation
Leading Indian credit card and financial services provider SBI Card transformed its end customer experience (CX) with targeted AI and automation initiatives. SBI Card put together a mix of...
-
Report Twenty-Five Ways Governments Innovated To Support Their Customers During The Pandemic
Public-Sector Organizations Cook Up New Ways To Work With And Support Individuals And Businesses
Experience improvement should happen all the time — even more so when a pandemic makes business as usual impossible. Across the globe, governments at all levels are rethinking how they can support...
Content Type
ApplyFilters
Industry
- Financial Services (1)
- Public Sector (1)
Primary Role
Topics
Methodology
- Case Study (1)
Analyst
- Arnav Gupta (1)
- Judy Weader (1)
- Rick Parrish (1)
- Vasupradha Srinivasan (1)