Search Results

• 

  Charts & Figures What The Beginner, Intermediate, And Advanced Levels Mean For Each CX Management Competency

  Gauge Your CX Management Maturity

  March 1, 2021 | Rick Parrish

• 

  Charts & Figures Great CX Needs A Disciplined Approach To The Six Competencies Of CX Management Maturity

  Gauge Your CX Management Maturity

  March 1, 2021 | Rick Parrish

• 

  Charts & Figures The Six Competencies That Make Your CX Vision A Reality

  Gauge Your CX Management Maturity

  March 1, 2021 | Rick Parrish

• 

  Charts & Figures Segment Journeys Based On Complexity And Intensity

  Benchmark Customer Journeys To Drive Emotional Engagement

  February 16, 2021 | Joana de Quintanilha

• 

  Charts & Figures Use The Complexity Versus Intensity Framework To Segment Journeys

  Benchmark Customer Journeys To Drive Emotional Engagement

  February 16, 2021 | Joana de Quintanilha

• 

  Charts & Figures A Great Experience Maintains A Balance Between Positive And Negative Emotions

  Benchmark Customer Journeys To Drive Emotional Engagement

  February 16, 2021 | Joana de Quintanilha

• 

  Charts & Figures The Punch Is The Story We Tell Ourselves To Make Sense Of The Experience We Had

  Benchmark Customer Journeys To Drive Emotional Engagement

  February 16, 2021 | Joana de Quintanilha

• 

  Charts & Figures All Journeys Have A Baseline, Curve, And Punch

  Benchmark Customer Journeys To Drive Emotional Engagement

  February 16, 2021 | Joana de Quintanilha

• 

  Charts & Figures Home-Buying Journey: Positive And Negative Emotions

  Benchmark Customer Journeys To Drive Emotional Engagement

  February 16, 2021 | Joana de Quintanilha

• 

  Charts & Figures The Baseline, Curve, And Punch Of A Simple And A Complex Journey

  Benchmark Customer Journeys To Drive Emotional Engagement

  February 16, 2021 | Joana de Quintanilha

• 

  Charts & Figures Emotional Curve Of A Home-Buying Journey

  Benchmark Customer Journeys To Drive Emotional Engagement

  February 16, 2021 | Joana de Quintanilha

• 

  Charts & Figures Each Journey Has A Maturity Scale That Evolves In Terms Of The Who And The What

  Benchmark Customer Journeys To Drive Emotional Engagement

  February 16, 2021 | Joana de Quintanilha

• 

  Charts & Figures Functional Aspects Of The Home-Buying Journey Drive Emotion

  Benchmark Customer Journeys To Drive Emotional Engagement

  February 16, 2021 | Joana de Quintanilha

• 

  Charts & Figures Scale Your Approach To A Portfolio Of Journeys

  Benchmark Customer Journeys To Drive Emotional Engagement

  February 16, 2021 | Joana de Quintanilha

• 

  Charts & Figures Pet-Food-Buying Journey: Positive And Negative Emotions

  Benchmark Customer Journeys To Drive Emotional Engagement

  February 16, 2021 | Joana de Quintanilha

• 

  Charts & Figures You Need To Include Multiple Measures (For The Baseline, Curve, And Punch)

  Benchmark Customer Journeys To Drive Emotional Engagement

  February 16, 2021 | Joana de Quintanilha

• 

  Charts & Figures Emotional Curve Of A Pet-Food-Buying Journey

  Benchmark Customer Journeys To Drive Emotional Engagement

  February 16, 2021 | Joana de Quintanilha

• 

  Charts & Figures Functional Aspects Of The Pet-Food-Buying Journey Drive Emotion

  Benchmark Customer Journeys To Drive Emotional Engagement

  February 16, 2021 | Joana de Quintanilha

• 

  Charts & Figures A Successful Prioritization Framework Considers Business Impact, Customer Impact, And Feasibility

  Level Up Your CX Prioritization By Thinking In Multiple Dimensions

  February 8, 2021 | Judy Weader

• 

  Charts & Figures BlueKC Runs Prioritization Exercises With Multiple Stakeholder Groups To Validate Its Prioritized List

  Level Up Your CX Prioritization By Thinking In Multiple Dimensions

  February 8, 2021 | Judy Weader

• 

  Charts & Figures The Intermediate-Level CX Prioritization Tool: Feasibility

  Level Up Your CX Prioritization By Thinking In Multiple Dimensions

  February 8, 2021 | Judy Weader

• 

  Charts & Figures The Intermediate-Level CX Prioritization Tool: Business Impact

  Level Up Your CX Prioritization By Thinking In Multiple Dimensions

  February 8, 2021 | Judy Weader

• 

  Charts & Figures The Intermediate-Level CX Prioritization Tool: Customer Impact

  Level Up Your CX Prioritization By Thinking In Multiple Dimensions

  February 8, 2021 | Judy Weader

• 

  Charts & Figures Intermediate CX Prioritization Is Based On Three Primary Categories

  Level Up Your CX Prioritization By Thinking In Multiple Dimensions

  February 8, 2021 | Judy Weader

• 

  Charts & Figures Six Government CX Leaders Who Guide Their Organizations To Greater Customer-Centricity

  Six Government CCOs Worldwide Share Best Practices

  February 3, 2021 | Angelina Gennis