Search Results

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  Charts & Figures Harness The Agile Manifesto Principles For Human-Centered Design

  Agile And Design Teams: Better Together

  January 21, 2021 | Karine Cardona-Smits

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  Charts & Figures Measure Success Based On Outcomes Instead Of Outputs

  Agile And Design Teams: Better Together

  January 21, 2021 | Karine Cardona-Smits

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  Charts & Figures Design Thinking Is Now Part Of The Scaled Agile Framework (SAFe) Competencies

  Agile And Design Teams: Better Together

  January 21, 2021 | Karine Cardona-Smits

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  Charts & Figures Pros And Cons Of Three AD&D Contact Center Organizational Models

  Mind The Gap When Organizing To Support Contact Center Applications

  July 7, 2020 | Art Schoeller

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  Charts & Figures The Resource And Skills Gap Between IT And Contact Center Operations

  Mind The Gap When Organizing To Support Contact Center Applications

  July 7, 2020 | Art Schoeller

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  Charts & Figures Half Of Contact Centers Will Continue To Grow

  Mind The Gap When Organizing To Support Contact Center Applications

  July 7, 2020 | Art Schoeller

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  Charts & Figures Lack Of Cooperation And Customer-Centric Culture Are Continued Pain Points Of CX Teams

  CX Teams In 2019: What They Do, Where They Report, And Their Size And Budget

  February 20, 2020 | Angelina Gennis

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  Charts & Figures Teams Vary In Reasons To Build A Business Case For CX

  CX Teams In 2019: What They Do, Where They Report, And Their Size And Budget

  February 20, 2020 | Angelina Gennis

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  Charts & Figures CX Strategy And Measurement Programs Are Frequently Cited As CX Team Responsibilities

  CX Teams In 2019: What They Do, Where They Report, And Their Size And Budget

  February 20, 2020 | Angelina Gennis

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  Charts & Figures CX Teams Report Less Frequently To Marketing Than In Previous Years

  CX Teams In 2019: What They Do, Where They Report, And Their Size And Budget

  February 20, 2020 | Angelina Gennis

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  Charts & Figures Increased Customer Retention Is The Most-Cited Business Benefit Of Investing In CX

  CX Teams In 2019: What They Do, Where They Report, And Their Size And Budget

  February 20, 2020 | Angelina Gennis

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  Charts & Figures CX Teams Operate With A Range Of Budgets

  CX Teams In 2019: What They Do, Where They Report, And Their Size And Budget

  February 20, 2020 | Angelina Gennis

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  Charts & Figures CX Teams Hope To Add Skills In Data Science And CX Measurement

  CX Teams In 2019: What They Do, Where They Report, And Their Size And Budget

  February 20, 2020 | Angelina Gennis

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  Charts & Figures The Majority Of CX Teams Continue To Consist of 10 Employees Or Fewer

  CX Teams In 2019: What They Do, Where They Report, And Their Size And Budget

  February 20, 2020 | Angelina Gennis

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  Charts & Figures The Adobe Design Team Awards Design Champions With Capes And Kudos

  Customize Your CX Champions Program

  November 26, 2019 | Angelina Gennis

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  Charts & Figures Characteristics Vary Widely For Champions Programs

  Customize Your CX Champions Program

  November 26, 2019 | Angelina Gennis