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ForresterNow

FORRESTERNOW

As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Webinar A Beginner's Guide To Culture Practices For CX Transformation

    June 2, 2020 | Angelina Gennis

    Just starting out on a customer experience (CX) transformation? Follow the five key steps Forrester has seen successful cultures take to become more customer-centric. Key takeaways: Explore how...

  • Forum CX Sydney

    The Time Is Now: Lead With Experience
    April 30, 2020 | Virtual Event | Michael Barnes

    CX and marketing exist to win, serve, and retain customers. But silos and miscommunication keep this power duo from reaching their full potential. For this reason, we’ve made collaboration...