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Application Development & Delivery

FORRESTERNOW

As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

Webinar Emerging Technology Trends In Banking For 2021

Thursday, February 18, 2021, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Jost Hoppermann, Martha Bennett

Banks are transforming their organizations with digital technologies. Forces such as emerging technology, fintechs, changing customer behavior, and the decomposition of the banking industry are...
Webinar The Three Megatrends For Customer Service In 2021

Wednesday, February 10, 2021, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Kate Leggett

This pandemic has revealed a unique opportunity for customer service organizations. On one hand, it has elevated the importance of customer service to nurture customers to retain their loyalty...
Webinar Software Development Predictions 2021

January 11, 2021 | Jeffrey Hammond, Chris Gardner

As 2020 comes to a close, it is once again time to talk predictions for the upcoming year. This past year, the global pandemic put tremendous pressure on development shops to adapt to new ways of...
Webinar The State Of Video Technologies For Delivering Virtual Employee And Customer Experiences

December 1, 2020 | Nick Barber

Video experiences are powerful for both employees and customers. With a wide array of technologies supporting video experiences, which ones should you invest in? This webinar looks at 20 video...
Webinar Customer Service Predictions 2021

Customer Service Becomes A Critical Lifeline For Distressed Customers

November 20, 2020 | Ian Jacobs, Daniel Hong, Julie Ask

Customer service has long been tagged with the dreaded “cost center” label. But the pandemic kicked off a sea change in that perception. The purpose of customer service is no longer...
Webinar Interpreting The Forrester Wave™ Evaluation Of Services Providers For Oracle SaaS Business Apps, Q4 2020

November 11, 2020 | Amanda LeClair, Liz Herbert

This year’s Forrester Wave evaluation of Oracle apps services providers focused on the 10 leading partners for Oracle’s software-as-a-service (SaaS) business apps. Join this webinar to...
Webinar Healthcare Predictions 2021

November 10, 2020 | Arielle Trzcinski, Jeff Becker

As the world continues to endure a public health crisis, healthcare faces a metamorphosis under the pressure of compounding challenges that include financial uncertainty, unprecedented digital...
Webinar Digital Fragility Is A Ticking Time Bomb Inside Enterprises

Protect And Preserve Born-Digital Information That Has Long-Term Value

November 5, 2020 | Cheryl McKinnon

Information — whether content, data, or rich media assets — is born digital. High-value research, brand assets, intellectual property, and customer commitments are locked up in digital...
Webinar Digital Operations Platforms For Distribution Businesses

Based On The Forrester Wave™

October 2, 2020 | Liz Herbert, George Lawrie, Duncan Jones

Digital operations platforms (DOPs) deliver the enterprise functionality needed to deliver new value to stakeholders and to respond to the shifting expectations of both their customers and their...
Webinar Digital Operations Platforms For Services Businesses

Based On The Forrester Wave™

October 1, 2020 | Liz Herbert

Digital operations platforms (DOPs) deliver the enterprise functionality needed to deliver new value to stakeholders and to respond to the shifting expectations of both their customers and their...
Webinar The Future Of Software Development: How AI Will Automate 70% Of Software Development

September 24, 2020 | Diego Lo Giudice, Mike Gualtieri

Automated software development is not science fiction. Continuing breakthroughs in AI technologies, including deep learning, reinforcement learning, and high-performance computing, are already...
Webinar Digital Operations Platforms For Manufacturing

Based On The Forrester Wave™

September 23, 2020 | Liz Herbert, George Lawrie

Digital operations platforms (DOPs) deliver the enterprise functionality needed to deliver new value to stakeholders and to respond to the shifting expectations of both their customers and their...
Webinar Low-Code And Process Automation Are Colliding, And You'd Better Pay Attention

September 23, 2020 | Rob Koplowitz, John Bratincevic

The message is clear: Digitize or die. To meet the software imperative, organizations will need to not only develop faster but react faster. Low-code and process automation vendors are rushing...
Webinar Applying The Forrester Wave™: Cloud Contact Center Vendors, Q3 2020

September 15, 2020 | Art Schoeller

Want an agile contact center? Then shift to contact-center-as-a-service (CCaaS) where more integrated software suites operated as a service allow for more rapid changes to customer experiences,...
Webinar Trim Tech Costs By Retiring, Replacing, Or Renegotiating Your SaaS App Portfolio

September 15, 2020 | Duncan Jones, Ted Schadler

You likely have hundreds of software-as-a-service (SaaS) apps, some critical and some just lying around. You can save money without compromising impact with a careful SaaS discovery, assessment,...
Webinar Use Digital Banking Back Ends To Better Serve Your Customers

The Forrester Waves™: Digital Banking Processing Platforms, Q3 2020

September 10, 2020 | Jost Hoppermann

After a summary of the market landscape in the digital banking processing platform space, this webinar dives into the results of our latest Forrester Wave evaluations. We then discuss key trends...
Webinar Drive Software Delivery Transformation With Value Stream Management

Based On The Forrester Wave™

August 13, 2020 | Christopher Condo

The Forrester Wave™: Value Stream Management Solutions, Q3 2020 highlights the key differentiators that separate value stream management (VSM) offerings. In this webinar, Chris Condo reviews...
Webinar Results Of The 2020 Digital Process Automation Survey

August 12, 2020 | Rob Koplowitz, Abigail Livingston

Every two years, Forrester surveys the market on digital process automation trends. The 2020 survey results confirm an increased focus on the role of process automation in supporting strategic...
Webinar Buying AI Infrastructure: What You Need To Know

July 21, 2020 | Mike Gualtieri

Keep your AI teams working, not waiting. Compared with using standard IT infrastructure, AI infrastructure dramatically speeds up the process of implementing AI use cases. AI teams will be able to...
Webinar Put Testing In Your Automation Journey

July 16, 2020 | Diego Lo Giudice

As Satya Nadella, CEO of Microsoft, put it to hundreds of developers at Microsoft Build 2020, “We’ve seen two years’ worth of digital transformation in two months!” If...
Webinar Don't Kill Your Corporate Intranet, But Give It A Major Rethink

Key Findings From The Forrester Wave™: Intranet Platforms, Q2 2020

July 7, 2020 | Cheryl McKinnon

Corporate intranets are the least-loved application that businesses provide to their employees. This needs to change. Employee communication and trusted access to corporate content are essential...
Webinar Benchmark Your Supply Chain And Digitally Disrupt Your Market

June 24, 2020 | George Lawrie

To stay ahead of restless and demanding customers, application development and delivery professionals must commit to digital supply chain transformation. With the prospect of major disruption to...
Webinar Supercharge Your Collaboration And Communication Strategy In The COVID-19 Era

June 18, 2020 | Nick Barber

COVID-19 has massively disrupted employee experience and how companies interact with customers through events. During this webinar, we explore the challenges that US employees face in working...
Webinar How To Build Your Enterprise Microservices Strategy

June 18, 2020 | Randy Heffner

You need a strategy for microservices. Although microservices show great promise for fostering business agility, only 13% of those using them say their microservice architecture is...
Webinar Your Recipe For A Tasty Content Experience

June 11, 2020 | Nick Barber

Selecting, deploying, and driving adoption of your digital asset management (DAM) system is like baking a cake; you need heaps of business case, generous amounts of metadata and taxonomy, and a bit...