Search Results

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  Webinar Rethink The Smart Office For 2021

  November 16, 2020 | Michele Pelino, Andrew Hewitt

  Despite the move to remote working in 2020, organizations are starting to plan for the return to work in 2021. As we head into the end of 2020, companies are reexamining the technologies,...

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  Webinar EX Predictions 2021: How Employee Experience Is Leaping Forward In The Wake Of The Pandemic

  November 3, 2020 | David Johnson, James McQuivey, PhD

  Working remotely has permanently changed how we lead, hire, and produce our best work. Nobody wanted this pandemic, but a silver lining to it is that it’s boosting employee experience (EX)...

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  Webinar The New, Unstable Normal Roundtable: How COVID-19 Will Change Business And Technology Forever

  Europe-Friendly Start Time

  October 28, 2020 | Laura Koetzle, Martin Gill, Martha Bennett

  The lasting impact of COVID-19 and the high likelihood of future pandemics will usher in five macro shifts that will fundamentally change business and technology: 1) Customer expectations will...

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  Webinar Enabling The Next-Gen Workforce

  October 27, 2020 | Andrew Hewitt

  Millennials and Gen Z are a hot topic of discussion among today’s business leaders. But is a focus on age the right way to think about employee enablement and engagement? Early research casts...

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  Webinar How The Insights Center Of Excellence Powers The Adaptive Enterprise

  October 21, 2020 | Cinny Little

  Customer insights (CI) pros continue to struggle with driving more actions from data and insights. An insights center of excellence (COE), also called a hub-and-spoke model, is the leading...

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  Webinar Yes, Government EX Can Get Better!

  September 25, 2020 | Judy Weader, Rick Parrish, Andrew Hewitt

  Government organizations with a better employee experience (EX) enjoy greater productivity, resilience, and employee pride. Unfortunately, government lags behind the private sector in EX quality,...

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  Webinar The Future Of Jobs In Europe

  September 21, 2020 | Dan Bieler

  2020 is a pivotal moment for Europe, with greater economic uncertainty, rapid technology change, and a pandemic disrupting existing working environments. The European job market will become even...

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  Webinar The New, Unstable Normal Roundtable: How COVID-19 Will Change Business And Technology Forever

  August 18, 2020 | Anjali Lai, Sucharita Kodali, Melissa Parrish

  The lasting impact of COVID-19 and the high likelihood of future pandemics will usher in five macro shifts that will fundamentally change business and technology: 1) Customer expectations will...

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  Webinar An Exec's Guide To The Internet Of Things: How To Start From Business Value

  August 6, 2020 | Frank Gillett, Paul Miller, Michele Pelino

  How does internet of things (IoT) technology fit into business strategy? A common mistake is to start with technology first. This webinar maps out how to put IoT in the context of business value...

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  Webinar Don't Kill Your Corporate Intranet, But Give It A Major Rethink

  Key Findings From The Forrester Wave™: Intranet Platforms, Q2 2020

  July 7, 2020 | Cheryl McKinnon

  Corporate intranets are the least-loved application that businesses provide to their employees. This needs to change. Employee communication and trusted access to corporate content are essential...

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  Webinar COVID-19's "4D" Impact On Rethinking Workforce Strategies And Technologies: Lessons From The Front Line

  June 30, 2020 | Mark Brandau

  COVID-19 has forced a massive rethink of workforce strategies and technologies. During this webinar, we explore the "4D" impact the pandemic has created — reviewing each of the four Ds,...

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  Webinar Supercharge Your Collaboration And Communication Strategy In The COVID-19 Era

  June 18, 2020 | Nick Barber

  COVID-19 has massively disrupted employee experience and how companies interact with customers through events. During this webinar, we explore the challenges that US employees face in working...

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  Webinar The Culture Of An Organization Defines Its Innovation Capabilities

  June 10, 2020 | Dan Bieler, Ash Mukherjee

  Far from being a soft issue, culture is the toughest nut to crack. Corporate culture matters because it provides the framework for what innovation objectives employees and managers prioritize and...

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  Webinar Employees Return To Work: The Top Regulatory, Legal, And Operational Risks To Prepare For

  June 9, 2020 | Enza Iannopollo

  As employees return to work, companies must identify, assess, and mitigate a wide range of regulatory and legal risks. From undermining employees' privacy rights to requirements for inclusion and...

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  Webinar A Beginner's Guide To Culture Practices For CX Transformation

  June 2, 2020 | Angelina Gennis

  Just starting out on a customer experience (CX) transformation? Follow the five key steps Forrester has seen successful cultures take to become more customer-centric. Key takeaways: Explore how...

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  Webinar Introducing The Forrester Wave™ Evaluation Of Cloud HCM Suites, Q2 2020

  Discover The Top Vendors That Can Help You Reignite Your Workforce In A Post-COVID-19 World

  May 28, 2020 | Mark Brandau

  This year’s Forrester Wave evaluation of cloud human capital management (HCM) suites represents a fresh view on the global HCM vendors. In reviewing 11 key vendors, we’ve reset most of...

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  Webinar Find Your Right Fit In An SAP Transformation Services Partner

  Using The Forrester Wave™

  May 20, 2020 | Liz Herbert, Amanda LeClair

  SAP services partners are evolving as quickly as the SAP app portfolio. Fresh off our 2020 Forrester Wave evaluation of SAP services partners, Liz Herbert and Amanda LeClair share the top trends in...

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  Webinar Today, 5G And Edge Computing Are Advancing IoT Value

  May 12, 2020 | Michele Pelino, James Staten

  Here in 2020, we have arrived at a time when two fantastic technology advancements are dramatically improving real-time, onsite insights about what is going on in your company’s endpoints....

• Forum CX Sydney

  The Time Is Now: Lead With Experience

  April 30, 2020 | Virtual Event | Michael Barnes

  CX and marketing exist to win, serve, and retain customers. But silos and miscommunication keep this power duo from reaching their full potential. For this reason, we’ve made collaboration...

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  Webinar Future-Proof Your Workforce Strategy With Adaptive Talent Management

  Get Started Delivering The Future Of Work Today

  April 28, 2020 | Mark Brandau

  Yesterday’s approaches to talent management do not support the future of work and customer-obsessed strategies. A new approach that focuses on talent adaptivity is required to effectively...

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  Webinar Prepare Your Organization For Pandemic Recovery

  April 22, 2020 | Stephanie Balaouras, Alla Valente, Jeff Becker

  As the epicenter of the COVID-19 pandemic shifts around the world and each affected region reaches its peak infection rate, firms must prepare now to restart closed plants, reopen retail locations,...

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  Webinar The Pandemic Employee Experience Journey: Best EX Practices

  March 16, 2020 | James McQuivey, PhD, J. P. Gownder, David Johnson

  Coronavirus disease 2019 (COVID-19) creates health challenges and business risks, all of which is important to focus on. But what is the effect on your employees, even if they aren't affected...

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  Webinar Take A Systematic Approach To Values-Based Consumers And Employees

  March 11, 2020 | Rick Parrish

  A company's approach to moral, social, and political values increasingly matters to its success. Both consumers and employees are looking for alignment between a business's values and their own...

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  Webinar Best Practices: Pandemic Planning And Preparedness

  March 11, 2020 | Stephanie Balaouras, Alla Valente

  As the current outbreak of coronavirus disease 2019 (COVID-19) continues to spread globally, organizations are quickly updating their pandemic plans or rushing to create plans from scratch. Whether...

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  Webinar Combat Cancel Culture With New Marketing Strategies

  December 18, 2019 | Renee Murphy, Salvatore Schiano

  Social media has created customer groups that coalesce around a brand. In effect, a union. In the age of the customer, they collectively can and will change your corporate policy. Are you ready for...