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  Webinar Works Well With Humans: The Digital Investments That Bring Out The Best In The Claim Experience

  February 25, 2021 | Ellen Carney

  Insurers have made big digital and tech investments to improve both the claimant's experience and the profitability of their claim operations. But are they really paying off? Despite these...

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  Webinar Insurance Predictions 2021

  Insurers Find Opportunity Amid Chaos

  January 13, 2021 | Ellen Carney, Jeffery Williams

  We are a world in recovery heading into 2021. Insurers will need to contend with an unpredictable virus and its economic consequences, dramatic climate events, and the aftermath of a polarizing US...

• Forum CX Sydney

  The Time Is Now: Lead With Experience

  April 30, 2020 | Virtual Event | Michael Barnes

  CX and marketing exist to win, serve, and retain customers. But silos and miscommunication keep this power duo from reaching their full potential. For this reason, we’ve made collaboration...

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  Webinar The Impact Of COVID-19 On Financial Services And Insurance

  April 7, 2020 | Oliwia Berdak, Ellen Carney, Peter Wannemacher

  As COVID-19 spreads throughout the world, financial services firms and insurers are feeling the impact. From a flood of customer queries around insurance coverage or pleas for repayment holidays to...

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  Webinar The Global State Of Agile At Scale, Q1 2020

  March 10, 2020 | Diego Lo Giudice, Andrew Dobak

  Believe it or not, Agile at scale adoption is still hot on our clients’ radar. It’s more about adapting practices and frameworks to create your own Agile way. Transformation leaders...

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  Webinar Predictions 2020: Insurance

  February 4, 2020 | Ellen Carney, Jeffery Williams

  A potential recession, lackluster customer experience results, and threats from big tech are on insurance executives' minds. This webinar outlines Forrester’s key industry predictions that...

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  Webinar Forrester Event Roundup: CES 2020 And What It Means For Your Business

  January 23, 2020 | Nigel Fenwick, Frank Gillett, Paul Miller

  CES is the premier consumer technology event on the calendar. In recent years, CES has morphed into a broad tech innovation conference with an ever-increasing number of connected products using the...

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  Webinar From Zero To Digital: Why It's Time To Think Differently About The Back Office

  October 17, 2019 | Ellen Carney, Jost Hoppermann

  The banking and insurance industries are in the throes of digital transformation, putting legacy tech operations at center stage. But that transformation is challenged by hefty portions of tech...

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  Webinar Leverage Six Emerging Technologies To Transform Digital Insurance

  September 12, 2019 | Ellen Carney, Piers Conway

  Emerging technology is transforming the business of insurance. Hundreds of disruptive early-stage insurers and insurtech startups are roiling up the status quo, powered by emerging and sometimes...

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  Webinar Digital Business Transformation Accelerators

  April 8, 2019 | Nigel Fenwick, Allen Bonde

  Digital transformation is a term now so widely misused that it’s hard to know what is real transformation and what is simply a new technology project (and is there a difference?). Our latest...

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  Webinar Two Forrester Wave™ Evaluations On Key Categories Of Rapid Development

  March 19, 2019 | Rob Koplowitz, John Rymer

  Forrester has identified four key categories of rapid development: low code for professional developers, digital process automation for wide deployments, low code for business developers, and...