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  Webinar The State Of Chat In Retail: The Current And Future States

  February 23, 2021 | Julie Ask, Nicole Murgia, Hailey Colin

  Consumers are increasingly comfortable engaging with brands on mobile platforms, yet many chat experiences don't support modern interactions such as e-commerce. In our evaluation of 113 top brands,...

• Forum Data Strategy & Insights

  Thought leadership, strategic direction, and networking opportunities needed to shape your data and analytics strategy for the coming decade.

  October 14, 2020 | Live Virtual Experience | Brandon Purcell, Noel Yuhanna, Boris Evelson

  Are you ready to turn your organization into an insights-driven enterprise? Join more than 20 Forrester analysts, industry speakers, and over 650 data and analytics practitioners for two days at...

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  Webinar Asynchronous Chat: The Role of Messaging And Third-Party Platforms In Customer Service

  October 6, 2020 | Julie Ask, Ian Jacobs, Hailey Colin

  Customer service organizations are adapting to increasingly social and connected consumers seeking service in their preferred channel. Consumers have embraced platforms like Apple Business Chat...

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  Webinar Transitioning In-Person Events To Virtual: A Closer Look At The Technology Landscape

  September 16, 2020 | Laura Ramos, Meredith Cain

  The coronavirus pandemic is causing businesses to cancel or postpone all in-person gatherings. For marketers and sellers who rely on events such as user conferences or roadshows to generate demand...

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  Webinar The 5G Opportunity In Financial Services

  May 27, 2020 | Dan Bieler, Jost Hoppermann, Meng Liu

  5G will become a general-purpose technology for financial services firms, and it will provide new possibilities to create, store, and protect value; to move money; and to access credit. This...

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  Webinar 5G Part Two: Timelines And Current Landscape

  October 24, 2019 | Dan Bieler, Michele Pelino, Andre Kindness

  5G is more than a normal technology rollout project and will not arrive in one big bang. Rather, 5G will be introduced gradually — with the various involved players, such as the...

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  Webinar 5G Part One: Hype, Opportunities, And Challenges

  September 30, 2019 | Abhijit Sunil, Dan Bieler, Michele Pelino

  5G promises to usher in not just new use cases in every industry but also new business models. Many proposed use cases, such as those enabled by augmented/virtual reality and massive internet of...

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  Webinar The Essentials Of Voice, 2019

  September 24, 2019 | Julie Ask, Ian Jacobs, Jennifer Wise

  Firms place too much cognitive load on consumers in the context of digital experiences. Conversational interfaces offer one opportunity to lighten this load by allowing consumers to use natural...

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  Webinar CIO Guide To 5G Connectivity And Strategy

  May 23, 2019 | Dan Bieler

  As a CIO, are you familiar with the core capabilities of 5G? When will these capabilities become available? What are the differences between 5G releases 15, 16, and 17? Do these release cycles...