Featured content
FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Search Results
-
Webinar Foster A Fruitful Collaboration Between Design And Agile Teams
Wednesday, February 24, 2021, 10:00 a.m.-11:00 a.m. Eastern time (15:00-16:00 GMT) | Karine Cardona-SmitsDesign and agile teams can build better products faster — together. But even the best-intended teams can struggle to find common ground. During this webinar, we uncover the common challenges...
-
Webinar Forrester's 2020 Review Of European And UK Banks' Mobile Apps
Insights, Best Practices, And Lessons Learned
Tuesday, January 26, 2021, 5:00 a.m.-6:00 a.m. Eastern time (10:00-11:00 GMT) | Karine Cardona-Smits, Luis DeyaFor millions of people, mobile apps have become the hub of their banking relationship and the starting point for many financial decisions and activities. To gauge how effective and easy different...
-
Webinar Customer Experience Predictions 2021: Trust And Zero UI
December 9, 2020 | David Truog, Tristan BackCustomer experiences (CX) and the work of the people who create them evolve continually, but the pandemic has been changing CX faster than ever — and those changes will accelerate in 2021....
-
Forum Summit Asia Pacific
The must-attend event for B2B & B2C marketing and CX leaders
The combined power of Forrester and SiriusDecisions has unleashed a new energy into the products and services available to both the B2B and B2C community. By harnessing this energy, we are bringing...
-
Webinar The Business Impact Of Design: Best Practices For Measuring It
June 24, 2020 | Gina BhawalkarMeasuring and communicating the value of an experience design (XD) practice yields many benefits, from getting UX improvements prioritized to elevating the impact and reach of the XD team. But most...
-
Forum CX Sydney
The Time Is Now: Lead With Experience
CX and marketing exist to win, serve, and retain customers. But silos and miscommunication keep this power duo from reaching their full potential. For this reason, we’ve made collaboration...
-
Webinar How To Get Digital CX Right Amid The Pandemic
April 22, 2020 | Rick ParrishNow that your customers are stuck at home because of the COVID-19 pandemic, they’re engaging with you more digitally. They’re also in a more fragile emotional state. That’s why...
-
Webinar Measure And Predict Journey Performance The New And Right Way
You know customer journeys matter. But unless your company is the exception, you probably don’t know how well each journey performs. Does it deliver value to customers? Meet short-term and...
-
Webinar Modernize Your Design Organization For Scale And Inclusion
April 29, 2019 | Gina BhawalkarEstablishing an internal experience design team is a key ingredient for creating great customer experiences, but many firms struggle to evolve their experience design organizations to 1) meet...
-
Webinar Master Digital Voice Experience
April 9, 2019 | Jennifer WiseVoice-based digital experiences are all the rage, with consumers using remotes, cars, speakers, and even microwaves that listen and/or talk. Companies that want to leverage this new touchpoint are...
-
Webinar Modernize Customer Research To Up-Level Your Customer Experiences
March 6, 2019 | Kelly PriceResearch is a requisite for creating great customer experiences, but many firms struggle to effectively integrate meaningful insights into the way they make decisions. This webinar outlines...
Content Type
ApplyFilters
Event Dates
- Past Events (9)
- Upcoming Events (2)
Industry
- Financial Services (4)
- Retail (3)
- Consumer Electronics (2)
- Energy & Utilities (2)
- Healthcare (2)
- Manufacturing (2)
- Media & Entertainment (2)
- Public Sector (2)
- Transportation & Logistics (2)
- Travel (2)
Topics
- Design Thinking (5)
- Customer Journey (3)
- Customer Journey Analytics (3)
- Customer Journey Mapping (3)
- Experience Design (3)
- Globalization & Localization (2)
- Human-Centered Design (2)
- Online Testing (2)
- Online Testing Platforms (2)
- Personalization (2)
- Personas & Scenarios (2)
- Prototyping & Wireframing (2)
- Responsive Design (2)
- Testing & Optimization (1)
- Usability Testing (1)
- Web Design Standards (1)
Region
- Asia Pacific (2)
Analyst
- Gina Bhawalkar (2)
- Karine Cardona-Smits (2)
- David Truog (1)
- Frederic Giron (1)
- Joana de Quintanilha (1)
- Kelly Price (1)
- Luis Deya (1)
- Maxie Schmidt-Subramanian (1)
- Michael Barnes (1)
- Rick Parrish (1)