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Webinar Foster A Fruitful Collaboration Between Design And Agile Teams
Wednesday, February 24, 2021, 10:00 a.m.-11:00 a.m. Eastern time (15:00-16:00 GMT) | Karine Cardona-SmitsDesign and agile teams can build better products faster — together. But even the best-intended teams can struggle to find common ground. During this webinar, we uncover the common challenges...
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Webinar Forrester's 2020 Review Of European And UK Banks' Mobile Apps
Insights, Best Practices, And Lessons Learned
Tuesday, January 26, 2021, 5:00 a.m.-6:00 a.m. Eastern time (10:00-11:00 GMT) | Karine Cardona-Smits, Luis DeyaFor millions of people, mobile apps have become the hub of their banking relationship and the starting point for many financial decisions and activities. To gauge how effective and easy different...
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Webinar Customer Experience Predictions 2021: Trust And Zero UI
December 9, 2020 | David Truog, Tristan BackCustomer experiences (CX) and the work of the people who create them evolve continually, but the pandemic has been changing CX faster than ever — and those changes will accelerate in 2021....
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Forum Summit Asia Pacific
The must-attend event for B2B & B2C marketing and CX leaders
The combined power of Forrester and SiriusDecisions has unleashed a new energy into the products and services available to both the B2B and B2C community. By harnessing this energy, we are bringing...
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Webinar Forrester's 2020 Reviews Of US And Canadian Banks' Mobile Apps: Insights, Best Practices, And Lessons Learned
Every year, Forrester reviews the mobile banking experiences on dozens of banks’ apps — a moving target, as customers’ expectations and digital disruptors’ offerings...
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Webinar The Business Impact Of Design: Best Practices For Measuring It
June 24, 2020 | Gina BhawalkarMeasuring and communicating the value of an experience design (XD) practice yields many benefits, from getting UX improvements prioritized to elevating the impact and reach of the XD team. But most...
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Webinar Turn To AI To Transform Personalization
June 5, 2020 | James McCormickThe latest AI technologies and data opportunities open the way for firms to disrupt and differentiate the way they digitally enhance and personalize experiences. Watch this webinar to explore the...
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Webinar Invest In Customers' Financial Well-Being To Create Value And Drive Growth
May 7, 2020 | Aurelie L'HostisFinancial services providers are under high pressure to redefine their sense of purpose, as their interests no longer align with those of the customers they serve. Firms should pursue a value-based...
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Forum CX Sydney
The Time Is Now: Lead With Experience
CX and marketing exist to win, serve, and retain customers. But silos and miscommunication keep this power duo from reaching their full potential. For this reason, we’ve made collaboration...
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Webinar How To Get Digital CX Right Amid The Pandemic
April 22, 2020 | Rick ParrishNow that your customers are stuck at home because of the COVID-19 pandemic, they’re engaging with you more digitally. They’re also in a more fragile emotional state. That’s why...
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Webinar The State Of Digitized Selling: Stop Testing The Waters And Go All In
April 14, 2020 | Mary Shea, PhDAs B2B buyers' expectations increase at a breakneck pace, selling organizations that maintain siloed human and digital routes that are disruptive to preferred buying motions risk alienating buyers...
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Webinar Measure And Predict Journey Performance The New And Right Way
You know customer journeys matter. But unless your company is the exception, you probably don’t know how well each journey performs. Does it deliver value to customers? Meet short-term and...
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Webinar There's No Personalization Without Understanding Your Content
March 17, 2020 | Nick BarberCustomers demand personalized experiences across all touchpoints. Many brands are swimming in information about their customers, but that’s only one side of the equation. If brands...
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Webinar Optimize Your Investing Website To Help Customers Successfully Manage And Monitor Their Investments
March 9, 2020 | Vijay Raghavan, Jennifer WiseThe website is the dominant digital touchpoint for US investors, so digital leaders at investment firms must elevate their web experiences to win, serve, and retain their customers. To see how...
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Webinar Modernize Your Design Organization For Scale And Inclusion
April 29, 2019 | Gina BhawalkarEstablishing an internal experience design team is a key ingredient for creating great customer experiences, but many firms struggle to evolve their experience design organizations to 1) meet...
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Webinar Modernize Customer Research To Up-Level Your Customer Experiences
March 6, 2019 | Kelly PriceResearch is a requisite for creating great customer experiences, but many firms struggle to effectively integrate meaningful insights into the way they make decisions. This webinar outlines...
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