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FORRESTERNOW

As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

Webinar Avoid Selection Challenges: Use Insights About Regional And International Banking Platform Markets

March 18, 2021 | Jost Hoppermann

Forrester invited vendors of globally deployed banking platforms (including core banking) to participate in a survey on their 2020 deals, and 38 vendors accepted the invitation. The webinar...
Webinar Emerging Technology Trends In Banking For 2021

February 18, 2021 | Jost Hoppermann, Martha Bennett

Banks are transforming their organizations with digital technologies. Forces such as emerging technology, fintechs, changing customer behavior, and the decomposition of the banking industry are...
Webinar The State Of SMB Banking, 2021

February 11, 2021 | Aurelie L'Hostis

Small and medium-size businesses (SMBs) remain underserved by traditional financial services providers. Many have been severely hit by the COVID-19 pandemic crisis and need to build resilience to...
Webinar Forrester's 2020 Review Of European And UK Banks' Mobile Apps

Insights, Best Practices, And Lessons Learned

January 26, 2021 | Karine Cardona-Smits, Luis Deya

For millions of people, mobile apps have become the hub of their banking relationship and the starting point for many financial decisions and activities. To gauge how effective and easy different...
Webinar Banking Predictions 2021

December 16, 2020 | Oliwia Berdak, Alyson Clarke, Jost Hoppermann

COVID-19 has brought uncertainty to banking and reduced profitability. 2021 will see consolidation and lower appetites for risk. Many banks, traditional and digital, will bite the dust or emerge...
Webinar Customer Experience Predictions 2021: Trust And Zero UI

December 9, 2020 | David Truog, Tristan Back

Customer experiences (CX) and the work of the people who create them evolve continually, but the pandemic has been changing CX faster than ever — and those changes will accelerate in 2021....
Webinar Customer Service Predictions 2021

Customer Service Becomes A Critical Lifeline For Distressed Customers

November 20, 2020 | Ian Jacobs, Daniel Hong, Julie Ask

Customer service has long been tagged with the dreaded “cost center” label. But the pandemic kicked off a sea change in that perception. The purpose of customer service is no longer...
Webinar Customer Identity And Access Management: What's Hot And What's Not

Based On The Forrester Wave™

November 17, 2020 | Andras Cser

In this webinar, we review the evaluation criteria and results of Forrester's Q4 2020 customer identity and access management (CIAM) Wave. We look at scores of the evaluated solutions as well as...
Webinar Financial Services Firms: Leverage Cloud To Improve Your Adaptiveness

November 10, 2020 | Meng Liu, Charlie Dai, Danny Mu

Financial services (FS) firms in China and across the globe are accelerating cloud adoption to improve their technology adaptiveness and address challenging global political and economic...
Forum Technology & Innovation Global

Adapt To Win

November 4, 2020 | Live Virtual Experience | Liz Herbert, Matthew Guarini, Brian Hopkins

In today’s business environment, change is constant. Technology, customer expectations, workforce issues, and economic factors are continually evolving. To thrive in this environment,...
Webinar Vast, Fast, And Relentless: Consumers And The Future Of Buying

October 22, 2020 | Sucharita Kodali, Anjali Lai

The ways in which consumers buy products and services have been in a constant state of change over the past decade, and there are no signs of it slowing down. To survive, B2C firms must constantly...
Webinar The Future Of Japanese Banking Is Open

October 13, 2020 | Meng Liu

Japan is one of the largest banking markets in the world. In recent years, we've seen a digital awakening in the banking and financial services industry driven by initiatives like open banking....
Webinar Asynchronous Chat: The Role of Messaging And Third-Party Platforms In Customer Service

October 6, 2020 | Julie Ask, Ian Jacobs, Hailey Colin

Customer service organizations are adapting to increasingly social and connected consumers seeking service in their preferred channel. Consumers have embraced platforms like Apple Business Chat...
Webinar Key Trends In Customer-Facing Identity And Access Management

September 30, 2020 | Andras Cser

This webinar looks at the key trends in customer identity and access management (CIAM). We look at integration requirements outside of the traditional security arena and user profile management...
Webinar Industry Lens: Tech Titans In Banking

September 25, 2020 | Fiona Swerdlow, Alyson Clarke

Join Forrester principal analyst Alyson Clarke for the second in our three-part "Industry Lens: Tech Titans" webinar series. Episode 2 focuses on how tech titans such as Apple, Google, and others...
Forum Security & Risk Global

Leading the Way

September 22, 2020 | Live Virtual Experience | Laura Koetzle, Stephanie Balaouras, Heidi Shey

As attackers get more sophisticated and new technologies emerge, the strategies to protect your organization’s valuable data must also evolve. Attend Security & Risk to learn about...
Forum Summit Asia Pacific

The must-attend event for B2B & B2C marketing and CX leaders

September 1, 2020 | Live Virtual Experience | Frederic Giron

The combined power of Forrester and SiriusDecisions has unleashed a new energy into the products and services available to both the B2B and B2C community. By harnessing this energy, we are bringing...
Webinar Forrester's 2020 Reviews Of US And Canadian Banks' Mobile Apps: Insights, Best Practices, And Lessons Learned

August 17, 2020 | Peter Wannemacher, Gina Bhawalkar

Every year, Forrester reviews the mobile banking experiences on dozens of banks’ apps — a moving target, as customers’ expectations and digital disruptors’ offerings...
Webinar Deliver The Metrics That Matter With The Objectives And Key Results (OKRs) Framework

July 9, 2020 | Cinny Little

Your work may include one or more of the following: data analytics; digital, customer, or consumer insights or research; strategy and planning; marketing; and competitive intelligence. Are you...
Webinar Use Adaptive Intelligence To Power Next-Generation Customer Insights

June 30, 2020 | James Staten, Fatemeh Khatibloo

Far too often, enterprises base their roadmaps, innovations, and business agility purely on insights gleaned from the data available within their four walls. To win in this era of hyperadoption,...
Webinar Move At The Speed Of The Customer With AI-Enabled Consumer Intelligence Solutions

June 9, 2020 | Cinny Little

Customer insights and market research professionals must keep up with fast-moving customers. That requires understanding people's attitudes and emotions as well as their behavior — what...
Webinar Turn To AI To Transform Personalization

June 5, 2020 | James McCormick

The latest AI technologies and data opportunities open the way for firms to disrupt and differentiate the way they digitally enhance and personalize experiences. Watch this webinar to explore the...
Webinar Architecting Flexibility — Lessons Learned From Leading Banks

June 3, 2020 | Jost Hoppermann

This session offers a discussion of the changing shape of application architectures that help banks remain competitive in a world of fintechs, digital disruption, and ecosystems. We also outline...
Webinar The 5G Opportunity In Financial Services

May 27, 2020 | Dan Bieler, Jost Hoppermann, Meng Liu

5G will become a general-purpose technology for financial services firms, and it will provide new possibilities to create, store, and protect value; to move money; and to access credit. This...
Webinar How To Use Forrester's Moments Index To Prioritize Investments In Your Digital Experience Portfolio

May 14, 2020 | Julie Ask, Angelina Gennis

Brands must take a methodical, quantified approach to understand how their customers use, and prefer to use, their services on a host of devices, platforms, and channels. That analysis is the...