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FORRESTERNOW

As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

Webinar Avoid Selection Challenges: Use Insights About Regional And International Banking Platform Markets

March 18, 2021 | Jost Hoppermann

Forrester invited vendors of globally deployed banking platforms (including core banking) to participate in a survey on their 2020 deals, and 38 vendors accepted the invitation. The webinar...
Webinar Emerging Technology Trends In Banking For 2021

February 18, 2021 | Jost Hoppermann, Martha Bennett

Banks are transforming their organizations with digital technologies. Forces such as emerging technology, fintechs, changing customer behavior, and the decomposition of the banking industry are...
Webinar Customer Service Predictions 2021

Customer Service Becomes A Critical Lifeline For Distressed Customers

November 20, 2020 | Ian Jacobs, Daniel Hong, Julie Ask

Customer service has long been tagged with the dreaded “cost center” label. But the pandemic kicked off a sea change in that perception. The purpose of customer service is no longer...
Webinar Architecting Flexibility — Lessons Learned From Leading Banks

June 3, 2020 | Jost Hoppermann

This session offers a discussion of the changing shape of application architectures that help banks remain competitive in a world of fintechs, digital disruption, and ecosystems. We also outline...
Webinar Avoid Selection Challenges: Use Insights About Regional And International Banking Platform Markets

March 25, 2020 | Jost Hoppermann

Forrester invited vendors of globally deployed banking platforms (including core banking) to participate in a survey on their 2019 deals, and 38 vendors accepted the invitation. The webinar...
Webinar The Global State Of Agile At Scale, Q1 2020

March 10, 2020 | Diego Lo Giudice, Andrew Dobak

Believe it or not, Agile at scale adoption is still hot on our clients’ radar. It’s more about adapting practices and frameworks to create your own Agile way. Transformation leaders...
Webinar Leverage Six Emerging Technologies To Transform Digital Insurance

September 12, 2019 | Ellen Carney, Piers Conway

Emerging technology is transforming the business of insurance. Hundreds of disruptive early-stage insurers and insurtech startups are roiling up the status quo, powered by emerging and sometimes...
Webinar Digital Banking Engagement Platforms, Q3 2019: Digital Front Ends To Better Serve Your Customer

Using The Forrester Wave™

July 30, 2019 | Jost Hoppermann

This webinar explains why digital banking engagement platforms (DBEPs, formerly omnichannel banking solutions) are important and how Forrester sees them evolving. After a short look at the...