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The Retail E-Commerce Playbook For 2021
The Art And Science Of Retail eCommerce
Retail eCommerce sales continue to climb, and digital business executives must check all the boxes to ensure that they're not missing either opportunities for direct online sales or ways that...
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Webinar Case Study: Singapore's Journey To Deploying Responsible AI
January 28, 2021 | Achim GranzenOn the heels of personal data protection acts, leading governments like Singapore’s are now turning their attention to how data is being used to generate insights and automate processes with...
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Webinar AI Drives The Evolution Of Technology And Data Governance In 2021
January 14, 2021 | Achim GranzenThe increase of data aggregated by companies, a heightened awareness of data privacy by consumers, and the introduction of government frameworks has made strong data governance a priority for...
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Webinar Customer Service Predictions 2021
Customer Service Becomes A Critical Lifeline For Distressed Customers
Customer service has long been tagged with the dreaded “cost center” label. But the pandemic kicked off a sea change in that perception. The purpose of customer service is no longer...
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Webinar Where The Grocery Industry Goes Next: Digital Transformation And Store Operations (Part 1 of 2)
Forrester’s analysts present a series of overviews, panels, and discussions on the solutions, tactics, and technologies shaping the grocery industry, both in stores and online. This webinar...
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Webinar Where The Grocery Industry Goes Next: Marketing And E-Commerce (Part 2 of 2)
Forrester’s analysts present a series of overviews, panels, and discussions on the solutions, tactics, and technologies shaping the grocery industry, both in stores and online. This webinar...
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Webinar Put Testing In Your Automation Journey
July 16, 2020 | Diego Lo GiudiceAs Satya Nadella, CEO of Microsoft, put it to hundreds of developers at Microsoft Build 2020, “We’ve seen two years’ worth of digital transformation in two months!” If...
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Webinar The Rise Of The Autonomous Enterprise
Run Your Enterprise On Autopilot
June 5, 2020 | George LawrieWe have all seen the promise of autonomous vehicles, and many of us owe our lives to elementary autonomous functions such as antilock braking systems. Join this webinar to learn about the...
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Webinar How To Use Forrester's Moments Index To Prioritize Investments In Your Digital Experience Portfolio
Brands must take a methodical, quantified approach to understand how their customers use, and prefer to use, their services on a host of devices, platforms, and channels. That analysis is the...
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Webinar Today, 5G And Edge Computing Are Advancing IoT Value
May 12, 2020 | Michele Pelino, James StatenHere in 2020, we have arrived at a time when two fantastic technology advancements are dramatically improving real-time, onsite insights about what is going on in your company’s endpoints....
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Forum CX Sydney
The Time Is Now: Lead With Experience
CX and marketing exist to win, serve, and retain customers. But silos and miscommunication keep this power duo from reaching their full potential. For this reason, we’ve made collaboration...
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Webinar What's Hot And What's Not In Retail Tech For 2020
In the highly competitive world of commerce, retailers and brands must invest in tech initiatives that will differentiate them, drive revenue growth, and keep their customers satisfied. In this...
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Webinar Boost Retail Revenue, Margin, And Customer Satisfaction With Integrated Retail Planning And Execution Applications
Use The Forrester Wave™
April 14, 2020 | George LawrieGet technology on your side to scale your merchants’ and planners’ insights. Use the Forrester Wave to determine which vendors can best help you to win, serve, and retain customers...
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Webinar There's No Personalization Without Understanding Your Content
March 17, 2020 | Nick BarberCustomers demand personalized experiences across all touchpoints. Many brands are swimming in information about their customers, but that’s only one side of the equation. If brands...
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Webinar The State Of Consumers And Technology
Consumer Technographics® And Business Technographics®
February 25, 2020 | Anjali LaiTake a pulse of technology attitudes and behaviors today, and you’ll see consumers lamenting the abundance of technology and idealizing digital detoxes. However, zoom out to observe how...
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Webinar Predictions 2020: Customer Service
The Year That Automation And AI Reshape Customer Service
Join us to explore the (often unexpected) impacts of AI and automation in 2020 and beyond. From remaking contact center labor models to changes in the way customer service work is done, 2020 will...
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Webinar Predictions 2020: Automation Strike Teams And Services Rise To Fend Off A Paradox
In 2020, cubicle jobs will be cannibalized, an automation paradox will rear its ugly head, and automation strike teams will rise. This webinar goes into the specifics of automation in 2020 and how...
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Webinar The Forrester New Wave™: Market And Competitive Intelligence Platforms, Q4 2019
November 19, 2019 | Cinny LittleMarket and competitive intelligence (M&CI) is a fundamental strategic business competency, and it’s front of mind. In 2019, 57% of data and analytics technology decision makers report...
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Webinar Tech-Driven Innovation — Cloud Empowerment
August 7, 2019 | James Staten, Will McKeon-WhiteLeading enterprises and government agencies are prioritizing tech-driven innovations to achieve future market leadership. Those doing so most efficiently (in an Agile and scalable way) are...
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Webinar Hot Or Not: The Top Retail Initiatives For 2019
July 10, 2019 | Brendan Witcher, Claudia TajimaFor brands to succeed in the dynamic and constantly evolving world of commerce, they must meet rapidly rising customer expectations with exceptional, relevant, and value-oriented...
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Webinar Protect Against Bad Bots That Are Trying To Kill Your Customer Experience
June 18, 2019 | Amy DeMartineYou may have heard about chatbots, but did you know that 38% of internet traffic comes from automated programs called bots and more than half of this is malicious? These bots are simple programs...
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Webinar Come Together (Right Now) To Deliver The Next Best Experience
May 29, 2019 | Brandon PurcellThe next analytical paradigm has arrived: introducing the next best experience (NBX). The NBX is the fourth iteration of the “next best” saga — preceded by next best product,...
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