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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Experiment: Cobrowse
January 19, 2021
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Experiment: Video
January 19, 2021
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Report The Forrester Tech Tide™: Contact Center Technologies For Customer Service, Q1 2021
Twenty Technologies Underpin Customer Service
Customer service is increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in customer service, companies are evaluating and adopting a...
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Report Five Lessons From The Forrester Wave™: UCaaS Providers, Q3 2019
Unified-Communications-As-A-Service Is About The Entire Solution And Not Just A Cloud-Based Service
January 24, 2020 | Art SchoellerEarlier this year, Forrester evaluated nine unified-communications-as-a-service (UCaaS) vendors and identified five key lessons learned that application development and delivery (AD&D)...
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- Forrester Tech Tide (22)
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- Art Schoeller (3)
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