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The Digital Operations Platforms Playbook For 2021
Drive Your Adaptive Enterprise With SaaS
Enterprises cannot achieve great customer success, digital disruption, and long-term growth and profitability without the right approach to core enterprise applications. To thrive, application...
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Report Top Technologies For The Infrastructure & Operations BT Agenda
Your company's only route to sustainable competitive advantage is to deliver a superior customer experience. Because your customers, channels, competitors, and coveted talent are digital, your...
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Report Quick Take: Breaking Down IBM Pulse 2014
IBM's Overarching Cloud Strategy Is One Based On Open Standards
Last week's annual IBM Pulse 2014 drew 11,000 tech management professionals, partners, and IBM folks to Las Vegas, where the company informed all participants about bold moves it's making around...
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Webinar Evolve IT Support With Proven Monitoring Approaches
May 16, 2013 | John Rakowski, Glenn O'DonnellYour IT support operation is the window between the business and the rest of your IT organization. We have entered the age in which technology is truly linked to business competitiveness and...
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Report The State And Direction Of IT Service Management: 2012 To 2013
March 18, 2013 | Glenn O'DonnellForrester Research, in conjunction with itSMF-USA, conducted its second annual survey to understand the state of IT service management (ITSM) in 2012 and its direction in 2013 — a critical practice...
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Report Drive Service Management Adjustments With Peer Comparisons
May 16, 2012 | Glenn O'DonnellThis report outlines Forrester's solution to benchmark your service management and automation (SMA) initiative. To understand the current state and future of SMA, Forrester partnered with the USA...
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Report Develop Your Road Map For Service Management And Automation Processes
February 7, 2012 | Eveline Oehrlich, Jean-Pierre Garbani, Glenn O'DonnellThis report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their road map of service management and automation processes (SMA) using Forrester's...
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Report Market Overview: IT Process Automation, Q3 2011
Embrace IT Process Automation Technology As Your Foundation To Industrial IT
July 22, 2011 | Jean-Pierre Garbani, Glenn O'DonnellThe tasks of the IT infrastructure and operations (I&O) professional have become increasingly complex and susceptible to human error. This is a direct consequence of the sheer volume and diversity...
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Report Managing The Virtual World Is An Evolution, Not A Revolution
April 22, 2010 | Glenn O'Donnell, Rachel A. DinesAdoption of virtual server technologies is expanding at breakneck speed because they offer flexibility and productivity benefits. As the complexity of virtualization is becoming obvious, however,...
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Report The Shifting Sands Of IT Compel A New Landscape For IT Automation Tools
October 16, 2009 | Glenn O'DonnellAutomation is critical to the efficient and consistent execution of nearly all businesses. Ironically, while IT is the organizational entity responsible for automating business execution, it...
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Report Knocking The NOC: Enter The New Operations Center
April 30, 2009 | Glenn O'DonnellThe operational hub of any well-run and complex organization is a strong operations center. In IT, this function is often fragmented into pockets that tend to be too isolated. Such isolation is a...